Forum Security Systems PoE Camera Systems PoE system not working right

This topic contains 3 replies, has 3 voices, and was last updated by  Lisa 8 months, 2 weeks ago.

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  • #121967

    Brian
    Participant

    My system has stopped working around the same time every day about 1900 hrs until 0400 when it starts again. During the times when it is down a couple of the cameras will start working momentarily then quit. I have the recording set to continuously record. It has worked fine for about three months and has just started this. The Reolink customer support system is a joke and no help. I have done the updates they had me do, nothing so far. I thought at first the cameras were getting hot and then cooling down but the hottest part of the day is when they do work. Any help would be greatly appreciated. Thank you

    #121981

    Irwin
    Participant

    my suggestion is look in the 2 areas the way these have the setting can be a bit confusing.
    Check the sensitivity it is related to the 4 times in a day. If you have the sensitivity way down then that may cause it.

    Check on the trigger events to record and make sure it is set for every hour, that also has a time depandancy

    #122029

    Brian
    Participant

    Thank you. It’s not just the recording issue. There is also no video signal at those times. A couple cameras will have a signal briefly while the others don’t. Then they lose signal as well.

    #123124

    Lisa
    Keymaster

    To make sure whether it’s the camera issue or NVR, please disconnect all the cameras from NVR and plug them directly into your router. Then please add them all to Reolink Client or App to see whether the problem still occurs.

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