Forum General Discussion Password doesn't work and Reo wants $150 to fix it

This topic contains 3 replies, has 2 voices, and was last updated by  Cynthia 2 weeks, 4 days ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #1569710

    susanne2512
    Participant

    WTF?

    All of a sudden my password no longer works.

    I was just in the line with the Reolink help and after 20 minutes they come back and say they want $149.99 to fix my nvr and give me a new password. And update my software.

    WTF???

    #1570501

    Cynthia
    Keymaster

    We only have a support centre, and we will not ask for money when we provide customer service. It is free. I am afraid you meet the fraud company. If you have problems with the products, you could contact us at support@reolink.com, we will reply to you within 24 hours. You may also call us at +86-755-86717302 (UTC+8 08 am to 08 pm).

    #1570853

    susanne2512
    Participant

    Cynthia; you have a scammer using your name.

    When I googled Reolink phone number this came up. See picture

    #1571819

    Cynthia
    Keymaster

    I'm afraid that this is not the Reolink official website. This is a spam website. Please contact us at support@reolink.com. You may also call us at +86-755-86717302 (UTC+8 08 am to 08 pm).

Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.