Forum General Discussion One camera not sending me motion alerts or recordings

This topic contains 1 reply, has 2 voices, and was last updated by  lindarose11 1 month, 1 week ago.

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  • #182032

    irish10085
    Participant

    I have both cameras joined to the Beta Cloud. The camera I’m referring to has a weak wifi signal. It gives me a live feed but motion alerts or recordings not happening. It has only a one bar signal so could that be the issue?

    #182177

    Carl
    Keymaster

    Hi, yes, the weak signal may affect the uploading to the cloud, but for the alerts, you may try to use the siren to verify if the camera was triggered. Refer to https://support.reolink.com/hc/en-us/articles/360004215573. If you need a further help, please contact the support team.

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