No products in the cart.
Forum › General Discussion › One camera not sending me motion alerts or recordings
This topic contains 1 reply, has 2 voices, and was last updated by lindarose11 1 month, 1 week ago.
I have both cameras joined to the Beta Cloud. The camera I’m referring to has a weak wifi signal. It gives me a live feed but motion alerts or recordings not happening. It has only a one bar signal so could that be the issue?
Hi, yes, the weak signal may affect the uploading to the cloud, but for the alerts, you may try to use the siren to verify if the camera was triggered. Refer to https://support.reolink.com/hc/en-us/articles/360004215573. If you need a further help, please contact the support team.
You must be logged in to reply to this topic.
30-Day Money Back Guarantee
Free Shipping on All Orders
2-Year Limited Warranty
24/6 Online Support 1-on-1
Copyright 2019 © Reolink Digital Technology Co., Ltd.
Work Time: Monday - Friday UTC+8 08am to 06pm