Forum Security Systems No sound in the video record, downloaded with ftp

This topic contains 1 reply, has 2 voices, and was last updated by  Cynthia 4 months, 2 weeks ago.

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    I have a major issue with the video system.
    The recorder and the 4 cameras are installed at Paris, connected with a fiber very good internet connection.
    I am using reolink software on my iphone (wifi or 4G) and with my pc , conencted also nearby Paris with fiber internet connection.
    I have put in place a ftp conenction to my internet supplier, it works fine, I get recordings, but it is not usable as gigabytes of data each days.
    And, the recordings are ok for the video, but I do not have any sound on it.
    I try to open the video with vlc, MPC-HC, BSPlyaer, , I do not have sound and I can see with MPC-HC that there is no sound in the file. It is a x264 format.

    With the reolink application, I can wath cameras, do a record to my hard disk, it works fine, I do have the video with sound. In that case the video is a mp4 format

    I NEED to catch the video in real time with ftp system, BUT WITH the sound.

    Any idea will help

    Thanks you



    It's recommended to send an email at and Reolink technical support will follow up the issue via email.
    Thank you and have a nice day.

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