Forum Security Systems No sound in the video record, downloaded with ftp

This topic contains 1 reply, has 2 voices, and was last updated by  Cynthia 1 week, 6 days ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #475540

    popo22
    Participant

    Hi

    I have a major issue with the video system.
    The recorder and the 4 cameras are installed at Paris, connected with a fiber very good internet connection.
    I am using reolink software on my iphone (wifi or 4G) and with my pc , conencted also nearby Paris with fiber internet connection.
    I have put in place a ftp conenction to my internet supplier, it works fine, I get recordings, but it is not usable as gigabytes of data each days.
    And, the recordings are ok for the video, but I do not have any sound on it.
    I try to open the video with vlc, MPC-HC, BSPlyaer, , I do not have sound and I can see with MPC-HC that there is no sound in the file. It is a x264 format.

    With the reolink application, I can wath cameras, do a record to my hard disk, it works fine, I do have the video with sound. In that case the video is a mp4 format

    I NEED to catch the video in real time with ftp system, BUT WITH the sound.

    Any idea will help

    Thanks you

    #475600

    Cynthia
    Keymaster

    It's recommended to send an email at support@reolink.com and Reolink technical support will follow up the issue via email.
    Thank you and have a nice day.

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.