Forum Security Cameras Wi-Fi Cameras No Email Motion Alerts since firmware upgrade RLC-410WS

This topic contains 4 replies, has 4 voices, and was last updated by  Ronlinbo 2 years, 10 months ago.

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  • #7533

    davee223
    Participant

    Since upgrading the firmware on my RLC-410WS to version 16070803 I no longer get email motion alerts.  The test email from the camera does work.  I have reset the camera to no avail.  Anyone have suggestions?.  Thanks

    #7567

    Anonymous

    Hello,please go to Device Settings > Alarm > Action, check whether Send Email has been checked or not.

    send

    May I know what's the operating system of your computer? If it is a windows computer, please also try to upgrade the client software to the latest version(V7.1.2.40). You may download the software by referring to Software Download page.

    #7584

    davee223
    Participant

    Yes it is checked, the push notifications still work and this happened to 2 of my reolink cameras with the firmware upgrade, a third camera without firmware upgrade still works with email.  Complete button resets still did not resolve issues.  I am currently using latest Reolink client after audio issues after firmware upgrade, client upgrade solved the audio issues.

     

    Dave

    #24506

    manxmariner
    Participant

    I am not getting email alerts. On the Mac app, under ”Alarm” there is only ”Motion” no ”Action”. Email filled out correctly and can send a test which goes through.

     

    Reolink RLC-410ws with Build No. 16111703

    Mac App: 3.3.10 (37)

    #24834

    Ronlinbo
    Participant

    There is schedule under Alarm. And there is a specific email schedule for Email. Thought you missed one of the schedule so you failed to receive an email..

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