Forum Security Cameras Wi-Fi Cameras New RLC-411WS Unable to wifi scan

This topic contains 2 replies, has 2 voices, and was last updated by  Carl 1 year ago.

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  • Author
    Posts
  • #135696

    klmukpilot
    Participant

    I am trying to setup my new camera, I can connect it via ethernet without any problem and the Reoplink app on my iPhone and Mac sees the camera. However if I try and connect via wifi the panel is greyed out on the Mac app. On the iPhone app the scan shows no connection points.

    Greyed out wifi panel

    So far I have not been able to get the wifi working.

    Anyone have any ideas as to why the camera is doing this??

    #136768

    klmukpilot
    Participant

    To update never got the wifi working so sent the camera back to Amazon, ordered a replacement and this is working just fine, so seems I had a defective unit.

    #137425

    Carl
    Keymaster

    To update never got the wifi working so sent the camera back to Amazon, ordered a replacement and this is working just fine, so seems I had a defective unit.

    Hi, yes, if the reset cannot solve the issue, it should be the WiFi module defective on the camera and you may also contact the support team for the RMA.
    Have a nice day!

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