Forum Software Reolink Mobile App Multiple views of same Camera

This topic contains 3 replies, has 3 voices, and was last updated by  Cynthia 3 months, 3 weeks ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #1249104

    beck peter
    Participant

    I have 5 POE cameras and 2 wifi cameras. Sometimes when I open the mobile app on either a iPhone or iPad, the wifi camera's show up multiple times. It's very random, at times just the two show up, others maybe one of the two are duplicated or sometimes both are. Their location in the 9 pane view is random too. Thoughts?

    #1249705

    Cynthia
    Keymaster

    Please make sure that the version of your APP is the latest one. Please also upgrade your cameras to the latest firmware.

    #1250696

    james1549
    Participant

    From my limited experience, I noticed that if my WiFi cameras are recording to the NVR, they will come up twice on the app. If I remove them from the NVR (channel none) then they only show up once.

    James

    • This reply was modified 3 months, 3 weeks ago by  james1549.
    #1250952

    Cynthia
    Keymaster

    If your camera is connected to the router, and also add to your NVR, on your APP, it will appear as a camera under your NVR, and it will also appear as a separate camera. You can disable Auto-add device automatically function on your APP, and then delete the separate camera. After that, the camera will not appear as a separate device on your APP.

Viewing 4 posts - 1 through 4 (of 4 total)

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