Forum Software Reolink Mobile App Motion alerts not recording to cloud

This topic contains 6 replies, has 2 voices, and was last updated by  fritofloyd 1 month, 3 weeks ago.

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #342623

    fritofloyd
    Participant

    I recently bought the Argus Eco and installed it in my driveway. I set it up and the live view is working fine. I installed an SD card, although the camera is not detecting it. Although, I think I might just need to pull it out and reformat it. However, in the mean time, I would like for it to record any motion events to the cloud. I have read many guides so far from this site (including- How to upload videos to your cloud library: https://support.reolink.com/hc/en-us/articles/360005747553 and Create a Cloud Account and Bind Cameras to the Cloud Plan via Reolink App: https://support.reolink.com/hc/en-us/articles/360005747553). None of these steps have worked so far. All of my settings are correct according to the guides I have read from the Reolink website. The camera appears to be bound to the cloud service on my mobile app but on my PC browser app, it is not showing up. Right now, I have the 30 day Standard Plan for cloud recording.

    Any help would be greatly appreciated.

    #342631

    fritofloyd
    Participant

    It would appear that it is now working. Not sure why but I think it may be due to me purchasing the Standard plan. If so, I think that is kind of lame because the free basic plan should have worked but it is not the end of the world (I was planning one eventually upgrading anyways, once I knew if it worked) and I can't be sure that that is the reason why.

    Either way, I'll keep an eye on it for the next few days and hopefully my problem will continue to be fixed.

    #342690

    fritofloyd
    Participant

    Just as an update, it worked the one time but is not working every time. I am getting the notification that motion was detected by the camera. But no footage in the cloud. So, any help would be greatly appreciated in trying to resolve this. Thanks in advance.

    #342969

    Cynthia
    Keymaster

    Reolink cloud is only available in four countries (US, Canada, Australia, and New Zealand) at present. Have you bound your camera to your cloud account successfully? If you have can receive the motion notification but there aren't recordings uploading to the cloud, it seems that the camera can't record normally. Do you have other Micro SD card which is compatible with the standard? Please insert an SD card and confirm if the camera can record normally. You mentioned that the Micro SD card you installed before can't be recognized by the camera. Please make sure you've installed the Micro SD card into the SD card slot properly. Read on Install the Micro SD Card for Reolink Argus Eco to learn more.

    #342976

    fritofloyd
    Participant

    Thank you for the reply. I am fairly sure I installed the Micro SD card correctly but I think I just need to pull it out of the camera and reformat it to FAT32. Either way, according to all the guides I have read, I shouldn't need an SD card to use the motion alert cloud recordings feature. And, I am confident on that because as I mentioned in my 2nd and 3rd comments here, it is recording sometimes but not all the time. Some of the time, I get the alert on my phone that motion was detected and then I go to the cloud recording section of the app, and there is no new cloud recording. However, sometimes there is a new cloud recording which makes me think this is not a hardware issue.

    I would really like to get this resolved because even when I fix the SD card issue, I do not want to have to go outside, get a ladder out, climb on the ladder to get to the camera, take the SD card, put it in my computer, view the footage from the motion detection and then go back and do all the steps again to put the SD card back in, all so that I can see what caused the camera to detect motion.

    Thanks in advance for any assistance you can give me.

    #342986

    Cynthia
    Keymaster

    Thank you for your update. For the cloud recording issue, could you please send an email to support@reolink.com? We will confirm this problem for you via email or phone as you want. And you don't need to take out the SD card and view the recordings on your computer, you can playback via Reolink app directly.

    #342988

    fritofloyd
    Participant

    Okay, thank you very much, I will contact them in the morning.

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