February 4, 2018 at 2:35 pm #95163
Reolink Client does not recognise my camera – I get a ”Search device failed” message. The App on my phone works fine, and I can see the IP address of the camera.
Here's what I've tried ...
I input the Device name, IP address, port defaults to 9000 and with or without the Password I used to set up the camera, I get the same result – ”Search device failed”.
I can see the camera on my network by using arp -a in Terminal and my router also recognised the camera. However the client does not.
Any help would be much appreciated.
Reolink Client – 188.8.131.52
Attachments:February 6, 2018 at 3:50 pm #95536
Mac OS Reolink Client is not compatible with Reolink Argus for the time being. There is such a plan, though. You may subscribe our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.February 6, 2018 at 3:54 pm #95538
Hi Bob – thanks for answering my question. I'm disappointed. I had plans to buy a whole set of (solar powered) Reolink Argus around my property. Now it seems I'll need to look for another solution. Do you have any information on when the software update will be available. Are we talking months or years?February 10, 2018 at 8:06 am #96355
I have exactly the same problem. The website should make this limitation more clear.
Bob, do you have any alternatives for Mac OS X clients that do work with the Reolink Argus?
I tried Sighthound Video, it is not recognized there either.
Which (if any) of the Reolink camera models *do* work with the Reolink Client software?
Thanks.February 24, 2018 at 3:52 pm #98370
Mac OS X clients will be available in months.
@sophie D, Reolink Client software works with all Reolink products (Battery powered cameras to be supported soon).April 4, 2018 at 11:48 am #108943
I also have trouble with the Mac Client. I have the latest version I think 184.108.40.206, does anyone know if will allow viewing the camera image on a Macbook Air running macOS High Sierra 10.13.4?April 4, 2018 at 2:11 pm #108958
Now please update your Mac OS X clients to V220.127.116.11 so that your Reolink Keen, Argus1, Argus2 cameras can be compatible.
Cheers.April 4, 2018 at 7:24 pm #109036
I have just installed the latest version (18.104.22.168) of reolink client on my mac & I still get a search devices failed message. This is how I installed it
1 Downloaded .dmg file from reolink website
2 Double clicked on .dmg file
3 Dragged reolink client app into applications folder
4 Opened reolink client app from applications folder
5 Clicked on add device button
6 Add device window opened – Searching device – Search devices failed
Is this the correct way of looking for the camera, if not please let me know how it should be done.
I can see the camera in my router.
Attachments:May 18, 2018 at 6:09 pm #119010
Dear Sir or Madam,
i have the same issue. How can i connect to my reolink argus 2 cam. I find a device. It doesnt matter, if I fill out everything, with my password and so on. But it doesnt connect.
Attachments:May 24, 2018 at 3:25 pm #120161
There is a little bit problem for your operation. We can only find the camera when it's in the same local network as your router. Or it couldn't be searched. Please try to add it by entering the UID of it. Please refer to the link below to add it to the Mac client to see whether it works after that.May 24, 2018 at 3:43 pm #120166
We have done the test here and we were able to add a Argus camera to Mac client which means they are compatible now. When you try to add a camera to Client, Client will access server first to obtain some related information about the camera.It will show failed if camera can not obtain the information. Why it failed to obtain information? It might be the firewall settings on your router caused this. Please have a look.
The other reason is that you might enter the wrong UID. Like entering ”O” into ”0″ or ”D” into ”0″. Please double confirm~July 16, 2018 at 12:05 am #131424
I have Reolink Client 22.214.171.124 installed, but it still does find the Argus 2 camera. Both computer and camera are on the same wireless router. Has anyone had success adding an Argus 2 battery operated camera to the mac client?December 9, 2018 at 12:26 am #179024
On the Mac client – what password do I use? Nothing works. Cameras are found okay.
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