Forum › Announcements and News › Firmware Upgrade › How to DOWNGRADE firmware for RLC-410W

This topic contains 3 replies, has 4 voices, and was last updated by  tg555 2 months, 2 weeks ago.

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  • February 15, 2020 at 1:27 pm #476008

    W.
    Participant

    The latest version is causing the RTSP server to stop. This is causing the WIFI connection to drop and will not reconnect. I've been in touch with your abysmal support department and I've yet to receive any constructive support, other than to connect the cameras directly to Ethernet – which completely defeats the purpose of my purchase.

    Therefore, I need to revert back to the PREVIOUS version of the firmware in order to get stability back to my system.

    How do I DOWNGRADE or revert to the PREVIOUS firmware?

    March 4, 2020 at 5:52 pm #487349

    Cynthia
    Keymaster

    Hi, it's still suggested to contact our support@reolink.com of this issue.
    And they will send you the previous version firmware is needed.

    March 22, 2020 at 4:26 am #503762

    Jan
    Participant

    Hi There,

    Did you receive the firmware from Reolink?

    Best Regards,
    Jan

    December 13, 2020 at 5:59 pm #1203604

    tg555
    Participant

    Hi, i have the same issue, do you have any solution?

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