I downloaded the firmware-file, but I get an error when I try to make an firmware-update over the web-interface.
Failed: Failed to recognize the file format.
What is wrong?
Both times I had this problem I either downloaded the wrong version (3816 vs 5213 etc.) or the file name was too long. I'm not sure why the file name would be too long but when I rename the file and shorten up the length it would work.
I tried, but it still won't work.
Sorry for the inconvenience. Could you please send an email to email@example.com? We will check it for you soon. Thanks.
Okay, I contacted the support and got another version of firmware.
The update worked quiet right, but now the WebApp won't work well anymore.
Everytime I klick on the Settings-Icon, the WebApp resarts with a message. (picture)
I did allready a restart by power-off.
Sorry for the inconvenience. Our technical support Justina is following up your ticket now. Please pay close attention to the update of the email. We will provide you a solution after we confirm the problem. Thank you for your patience.
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