Forum General Discussion How can I do a firmware update on ma RLC-423

This topic contains 5 replies, has 3 voices, and was last updated by  Carl 4 months ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #330896

    bernd rehlinger
    Participant

    Hi experts,

    I downloaded the firmware-file, but I get an error when I try to make an firmware-update over the web-interface.

    Failed: Failed to recognize the file format.

    What is wrong?

    regards,
    berndi

    Attachments:
    #331157

    markspaw
    Participant

    Both times I had this problem I either downloaded the wrong version (3816 vs 5213 etc.) or the file name was too long. I'm not sure why the file name would be too long but when I rename the file and shorten up the length it would work.

    #332076

    bernd rehlinger
    Participant

    I tried, but it still won't work.
    Same Error.

    #332342

    Carl
    Keymaster

    Sorry for the inconvenience. Could you please send an email to support@reolink.com? We will check it for you soon. Thanks.

    #332748

    bernd rehlinger
    Participant

    Okay, I contacted the support and got another version of firmware.
    The update worked quiet right, but now the WebApp won't work well anymore.

    Everytime I klick on the Settings-Icon, the WebApp resarts with a message. (picture)

    I did allready a restart by power-off.

    regards,
    Bernd

    Attachments:
    #333075

    Carl
    Keymaster

    Sorry for the inconvenience. Our technical support Justina is following up your ticket now. Please pay close attention to the update of the email. We will provide you a solution after we confirm the problem. Thank you for your patience.

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