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This topic contains 13 replies, has 2 voices, and was last updated by  Anonymous 3 years, 6 months ago.

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #6019

    Marc
    Participant

    Bonjour. I am french.
    Jai reçu ma caméra hier, la mise en fonction bien, mais je ne sais pas mettre la page d'accueil avec les icones pour mettre, par exemple en Wifi.
    I got my camera yesterday , setting function well, but I do not know to the home page with icons to put , for example WiFi .
    (How to get the home page with all icons)
    Mon Mail: m.michele418@laposte.net

    A vous lire, bien cordialement.

    Marc.

    #6033

    Anonymous

    Hello Marc,
    I'm really sorry that currently we do not have French support.
    Do you mean how to bring up the Device Settings page so that you can see all the icons for configuration? If yes, please click on the Device Settings button(the gear button) on your right side menu.

    config

    #6038

    Marc
    Participant

    Merci pour votre réponse, mais le gear button est en grisé et ne fonctionne pas.

    Thank you for your answer, but the gear button is grayed out and not working.
    How to make it active?
    A vous lire, bien cordialement.
    Read you cordially .

    #6066

    Anonymous

    Hello Marc,
    If the gear button is grayed out, the camera may not be added successfully. Please check the State, if it shows login failed, please click the Edit button to add the device again.

    state

    On the Modify Device page, click on Scan Device in LAN, find you camera, then double click on it, some basic information will automatically filled in the boxes, enter the login password(by default there is no password, if you've changed it, enter the new one), click OK. Will you be able to click the gear button then?
    modify

    #6165

    Marc
    Participant

    Bonjour, je reprend l'installation.
    Merci pour votre aide. J'essayais d'aller sur la page ”Devis Settings” camera éteinte pour me familiariser avec le logiciel.
    Bon maintenant mon souci, c'est que je me connecte en Wifi, c'est ok, mais lorsque débranche la prise RJ45 la caméra s'arrête.
    Que dois-je faire pour que la camera reste connecté en Wifi.

    Hello ,I take the installation.
    Thank you for your help. I tried to go on the ” Devis Settings” off camera to get familiar with the software.
    Right now my concern is that I connect Wifi is ok , but when unplugged the RJ45 plug the camera stops.
    What should I do to make the camera stays connected WiFi ?

    Bien cordialement.
    Marc.

    #6219

    Anonymous

    Hello Marc,
    Thanks for your valuable feedback.
    Once the Ethernet cable is unplugged and the camera will connect to the router wirelessly, the IP address of the camera will be changed to another one. Please give a try to add the camera one more time.
    In addition, please make sure the Wi-Fi password of your router is correct so that the camera will be successfully connected to your router.

    #6282

    Marc
    Participant

    Bonjour, merci pour votre réponse, effectivement, c'était le code du routeur qui était mal copié.
    Avant d'acheter une autre caméra Reolink, j'ai 2 questions:
    1) je n'ai pas réussi à avoir le son.
    2) je ne sais pas comment lire les vidéos des détections de mouvements dans la mémoire aussi bien avec mon Pc ou smartphone.

    Bien cordialement.

    Marc.
    Hello, thank you for your reply, actually, it was the router code that was poorly copied.
    Before buying another Reolink camera, I have 2 questions:
    1) I have not managed to get the sound.
    2) I do not know how to read the video motion detection in the memory as well with my PC or smartphone.

    Best regards.

    Marc.

    #6291

    Anonymous

    Hello Marc,
    As to how to get audio, please refer to the instruction below:
    On the Reolink client software, please go to Device Settings > Encode Settings. Check the box Record Audio and go to OK to save it. Then change the Stream Type to Fluent, check the box Record Audio and go to OK.

    audio

    On the live view screen, drag the audio button to enable sound.

    sound

    As to the second question, if your video recording by motion detection is saved on the SD card, you can view on the client software. Please select Playback > Remote Playback. Choose your camera, then choose the date, click on the clip you want to see, then go to the Play button.

    1111

    You may also download the video by pressing the Save button. Click on Save, then choose the file you want and click on Download.

    222

    The file would be downloaded to a path on your computer, you may check it under Basic Settings(the gear button at the top right). The Download Path is under General and Recorded Path which used to save the video by manual recording is under Record Settings.

    333
    As to the phone, if you manually record on the app, the video will be save to album.

    #6293

    Marc
    Participant

    super merci!
    Juste sur mon smartphone: ”No channel selected” ; je ne sais ou selectionner le canal? Pour lire les alarmes.

    Marc.

    Pour commander ma deuxième caméra je vous demanderai des conseils par rapport à ma première commande chez Lightinthebox.

    Great, thank you!
    Just on my smartphone: ”No channel selected”; I do not know or select the channel, to read alarms.

    Marc.

    To order my second camera I ask you advice in relation to my first order with Lightinthebox.

    #6319

    Anonymous

    On the Smart phone, please click the channel button on the top right.

    channel

    Tick the camera you want to play, then go to Start Live View.

    select channel

    You shall be able to see the video then.
    For the second question, I'm not quite sure what kind of advice you will need. May I have more information about that?
    Thanks in advance.

    #6326

    Marc
    Participant

    Bonjour,
    C'est simplement pour connaître votre mode et délais de livraison, et aux niveaux des taxes.
    J’ ignorais que le site était hors Europe, et comme s'était la première fois, j'ai été surpris et méfiant au niveau des taxes prélevés par DHL pour les douanes.
    Malgré que Lightinthebox, m'ai promis de me rembourser 18 Euros sur les 36 Euros des taxes, je pense commander directement chez vous, pour votre patience et vos bons conseils, voila c'est tout.

    Marc.

    Hello,
    This is simply to know your style and delivery, and tax levels.
    I 'did not know that the site was outside Europe, and like the first time, I was surprised and suspicious in taxes levied by DHL for customs.
    Although Lightinthebox, have promised to pay me 18 Euros to 36 Euros taxes, I think direct order from you, for your patience and your good advice, here it is.
    Marc.

    #6327

    Anonymous

    Hello Marc,
    I have just sent you an email regarding this issue, please check your email box.
    Thanks.

    #6348

    Marc
    Participant

    félicitations pour votre organisation, et encore merci.

    Bon je reviens à la technique. Ce matin j'ai un gros problème! Impossible de me reconnecter à la caméra, j'ai l'ai démonté du support, connecté avec la prise RJ45,
    impossible: The user name or password error. j'ai essayé plusieurs fois avec différents codes et noms, impossible, toujours la même erreur.

    Bien cordialement.

    congratulations for your organization, and thank you again.

    I return to the good technique. This morning I have a big problem! Unable to reconnect to the camera, I took apart the carrier , connected to the RJ45 socket,
    impossible: The user name or password error. I tried several times with different names and codes, impossible, still the same error.

    Best regards

    #6387

    Anonymous

    Hello Marc,
    Our technical support will help you troubleshoot with problem by email as well, please check it.
    Thanks.

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