Forum Security Cameras Wi-Fi Cameras False positive alerts when changing day/night

This topic contains 2 replies, has 2 voices, and was last updated by  Łukasz 2 months, 2 weeks ago.

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  • #573435

    Łukasz
    Participant

    Hi,
    Is there any obvious way that would prevent from getting false positive alerts on C1Pro and E1Pro when cameras are changing to a night mode (and from night to day mode?).

    Settings for day/night change are marked to <auto>.

    Thanks,

    #581217

    Cynthia
    Keymaster

    Hi, I am sorry about the trouble that you encountered. We will publish a firmware to solve the false email alerts and false push notifications which are caused by IR cut. Please pay attention to our new firmware, https://support.reolink.com/hc/en-us/sections/360002374874-Firmware

    #1153221

    Łukasz
    Participant

    Hi Cynthia,
    Problem with false day/night switch alert is fixed for E1 Pro.

    https://support.reolink.com/hc/en-us/articles/900002595986-09-16-2020-Firmware-for-E1-Pro-513SD5-
    1. Optimized the day and night mode switching function

    Will you release such update for C1-Pro camera? Lots of your users still have C1 and C2 cams which should be supported.
    I see that you enhance your software and the above fix might entirely close the problem?

    Thanks

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