Forum Announcements and News Firmware Upgrade E1 PRO – old firmware

This topic contains 22 replies, has 6 voices, and was last updated by  bertdebondt 3 months, 3 weeks ago.

Viewing 8 posts - 16 through 23 (of 23 total)
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  • #1134426

    wg
    Participant

    This is only speculation but it sounds like they have a problem with available firmware memory space on the E1 Zoom. If so, reintroduction of the feature may not happen without removal of other features, if at all.

    • This reply was modified 4 months, 1 week ago by  wg.
    #1134435

    bertdebondt
    Participant

    I am pretty sorry for the inconvenience caused to you.
    We are trying hard to develop the new firmware for E1 zoom, but we don't know the specific date.
    If you are willing to wait for us, we can provide a partial refund to you for compensation.
    Is that ok for you?

    Hi Cynthia,

    I ordered 2 on official Reolink store, see below :

    Order ID: #1080400
    Order ID: #1075370

    Please make proposal for partial refund (Payed both with PayPal.) then for these 2 camera's as a compensation.
    (since I can't use them now for the purpose I ordered them including basic Preset functionality).

    You've got my account contact info on the Reolink platform/website.

    As for firmware question: I can't imagine this more expensive E1 Zoom model has less firmware space than E1 Pro cheaper model.
    The Preset functionality was part of the sold hardware in the past and advertised.

    Regards,

    Bert

    #1134443

    bertdebondt
    Participant

    I regret then not having bought a RLC-522 or RLC-511W model camera which still has these standard features.

    #1134453

    wg
    Participant

    As for firmware question: I can't imagine this more expensive E1 Zoom model has less firmware space than E1 Pro cheaper model.
    The Preset functionality was part of the sold hardware in the past and advertised.

    I agree, but it does have other features (zoom) that would consume memory space. Perhaps our desired functionality was removed to make room for other changes that they deem higher priority. Again, it's only speculation but why else would they be struggling to incorporate such a basic feature that was previously there?

    • This reply was modified 4 months, 1 week ago by  wg.
    #1134461

    wg
    Participant

    I am pretty sorry for the inconvenience caused to you.
    We are trying hard to develop the new firmware for E1 zoom, but we don't know the specific date.
    If you are willing to wait for us, we can provide a partial refund to you for compensation.
    Is that ok for you?

    It's not clear to whom this was directed, but if to me please suggest how much refund is proposed. My purchase was from reolink.com, order #1102496, 24 Sep 20. You should have my contact info from the order if you wish to contact me directly.

    #1138226

    bertdebondt
    Participant

    When Will this new E1 zoom firmware with basic Preset functionality be available. Until now I have not steen anything. No firmware with promised Preset function which was there in past and no partial proposed Refund. If this is how Reolink treats it's customers I don't expect you Will BE having much customers left after some camera Reviews.

    #1138701

    Cynthia
    Keymaster

    Please contact us via this link: https://support.reolink.com/hc/en-us/requests/new

    #1147630

    bertdebondt
    Participant

    Please contact us via this link: https://support.reolink.com/hc/en-us/requests/new

    Cynthia,

    I contacted Reolink already 3 times now :
    1. Ticket (https://support.reolink.com/hc/requests/337219) where I requested that the preset function would be inserted again (since it was already there in the past).
    2. This forum Thread (/topic/e1-pro-old-firmware/page/2/#post-1138701) where I also gave you my 2 orders numbers, where you proposed a partial refund, but did not do anything further. I gave you my order nr's (2 E1 Zoom's bought directly from Reolink, paid with Paypall).
    3. I just reopened a follow up ticket (https://support.reolink.com/hc/requests/369114) on this case because Reolink closed the first ticket (where a ReoLink person told me 2 month ago the feature would be readded in 1 month).

    Now you just answered to use the global Reolink Contact link again to open a ticket ?
    This seems very bad customer service of Reolink to me.

    Please provide a solution.

    Regards,

    Bert

Viewing 8 posts - 16 through 23 (of 23 total)

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