Forum Security Cameras E1 Outdoor and 811A

This topic contains 7 replies, has 3 voices, and was last updated by  Cynthia 3 days, 14 hours ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #1675967

    mdunning
    Participant

    1. I thought E1 Outdoor had auto tracking. I just bought and installed an E1 Outdoor but cannot find this feature in my Android app. Is there a firmware update?

    2. I also just bought and installed a 811A. I cannot find exposure and dynamic settings? Is there update firmware for this?

    #1683888

    Cynthia
    Keymaster

    1. Please send an email to support@reolink.com to gain help from our support team about the auto-tracking function.
    2. The exposure and dynamic settings have changed to the brightness&shadow setting, which is easier to adjust the display. If you don't have this setting, please try to download the latest firmware here, /download-center/.

    #1685689

    mdunning
    Participant

    Hello Cynthia,
    I already sent an email to support. Reolink advertized the E1 Outdoor would have auto (motion) tracking. I copied and pasted this January announcement and still have it. I also copied and saved a support page by Quinn showing how to turn on auto tracking in the app. But it seems this feature has been withdrawn. Maybe Reolink wants to work out the problems before adding it back to the firmware? There would be much less confusion and frustration with users if Reolink ANNOUNCED changes to firmware promptly, especially with a new product. I think some of the Reolink support staff is not being informed about firmware changes.

    On the Reddit Reolink forum, a user showed me how to change firmware to get motion tracking. I had to download an old E1 Outdoor version, then use the Windows client to get another version that had motion tracking. It tracks horizontal but not vertical. Reolink did not explain this to users.

    Reolink, please be better at informing users about firmware changes. Auto tracking is a BIG feature that some other brands have. Reolink needs to be more open and honest with users, don't promote a function then take it away unless you TELL users you are doing this. Then let users know if you are improving auto tracking and will release it in a future update.

    Reolink is really being aggressive in making new cameras with better resolution and functions. Some brands only release new cams every two/three years. I know customers want more sooner. But maybe Reolink should slow down just a bit with new releases and get them right before releasing.

    I really like Reolink cameras. But Reolink needs to do better communicating with customers. I posted a question on this site about the 823A several days ago. Nobody from Reolink has responded. Seems there's a disconnect between corporate headquarters and customer support staff with new products.

    #1695757

    Cynthia
    Keymaster

    Hi mdunning, we are sorry for the inconvenience caused and we are appreciated your every opinion. I have passed your word to our product team. Because of your every concern of our Reolink, we can refresh ourselves in every step. Thank you for your thought again. If you have any problem, welcome to contact us. We will keep on working better in our service.

    #1703003

    family
    Participant

    mdunning,

    Does the E1 Outdoor have the options for using RTSP with third party NVR's? I was looking at getting one, or more, of these and cannot see specifically where it does or does not.

    Their documentation at the url below seems to indicate that it does, but, well, we know what their docs are like sometimes.

    https://support.reolink.com/hc/en-us/articles/360007010473-How-to-Live-View-Reolink-Cameras-via-VLC-Media-Player

    Just looking for someone who can confirm.

    Interesting though that their web site store shows as not available but it is available from the offical Amazon Reolink store.

    #1706496

    family
    Participant

    mdunning,

    Just saw the below on an Amazon from August 22nd review which may interest you.

    There is a hidden feature you don't know about so I am here to fill you in. Auto Tracking is a feature of this camera BUT ONLY AFTER you update the firmware to the update from earlier this year Feb/March 2021 which you can find on the Reolink.com download center page.

    #1706893

    mdunning
    Participant

    Hello family,
    Thanks. I also found out about the need to change firmware on the E1 Outdoor on Reddit Reolink forum to get auto tracking. I assume Reolink it working to improve auto tracking. The E1 OD auto tracks horizontally but not vertically. It works pretty good following someone walking across my sidewalk. But it can't follow someone coming from the sidewalk toward the front door. I assume the 823A can auto track both horizontally and vertically.

    Sorry I don't know about the RTSP and third party NVR. I don't own an NVR. Try the Reddit Reolink forum.

    #1708458

    Cynthia
    Keymaster

    Hi family,
    The E1 Outdoor supports RTSP. But we suggest using the E1 Outdoor to our Reolink NVR. Because the third-party NVR may cause some compatibility problems.

Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.