E1 Moving left-right-up-down on startup

This topic contains 5 replies, has 3 voices, and was last updated by PeteM 2 days, 14 hours ago.

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November 27, 2020 at 6:19 am #1179446

smoothy_gg
Participant

Hi,

since I updated the new firmware the camera (E1) moves left-right-up-down on every startup (the cam is on a wifi plug so I can unplug via Wifi if I do not need the camera).

In previous firmware this has never happened.

December 22, 2020 at 7:28 pm #1216074

smoothy_gg
Participant

No one having this issue as well?

December 23, 2020 at 10:23 pm #1217324

Cynthia
Keymaster

After you upgrade the camera, it will move left-right-up-down when it reboots every time. It is a self-checking process.

February 22, 2021 at 2:33 am #1287449

PeteM
Participant

This issue has ruined my entire life! Well, almost... 😉

Is there a way to stop the E1 and E1 Pro from doing this movement at start-up? I have 14 cameras which I only want turned on for a few hours on a few days each week. Since the upgrade I have to manually re-position all 14 cameras multiple times a week, and/or adjust the privacy mask because the cameras never come back to the same place. As well the saved presets aren't consistent or accurate.

There was no mention of this new ”feature” in the firmware release notes which I always read first, or I never would have updated.

Please fix this fast, or please advise how I could revert to the previous firmware?

Seriously, I'm ready to ditch the whole system and find another supplier unless I can solve this quickly.

Thank you.

February 23, 2021 at 9:38 pm #1289447

Cynthia
Keymaster

In this case, could you please send us an email to support@reolink.com and let our support team know which firmware you need and they help you with that.

February 24, 2021 at 12:56 am #1289621

PeteM
Participant

Thank you Cynthia, I will do that.
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