Forum Software Reolink Client Does anyone else have a problem with Client V7.1.2.28 not recording to disk?

This topic contains 9 replies, has 6 voices, and was last updated by  Anonymous 3 years, 4 months ago.

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  • Author
    Posts
  • #2445

    DocHolliday
    Participant

    Hello All,

    When I upgraded the client from v7.1.2.27 to v7.1.2.28, the client would no longer record to disk on motion detect events. I checked configuration several times and it is correct and enabled but it will not record. Manual recording works fine. I downgraded to v7.1.2.27 and motion detect recording works again. Anyone else having problems?

    AWK

    #2470

    Reolink
    Keymaster

    Dear Customer,

    Your feedback has been passed to our R&D team and will offer solution soon.

    We will keep you updated and sorry for any inconvenience.

    Make your life safe and sound.

    #2865

    J
    Participant

    Bump...

    Having the same issue, motion detect seems to be occurring because I can see the red icon showing motion detected in the client software, but it's not writing any files to the hard drive. Also no pop-up saying recording started from the system tray like it used to.

    Until this is corrected in a future version, is there a archive of previous versions? I'd like to revert back to pre-7.1.2.28.

    #2885

    Anonymous

    Hi DizoAZ,

    The new Client is under testing and will release in this week if smoothly.

    You may contact Reolink service for former client software to use temporarily. Email: support@reolink.com.
    Reolink team apologizes for this problem and trouble brought to you and all our other customers. We are working on it and will resolve at our best.

    #4168

    DocHolliday
    Participant

    Hello,

    Any update as to when a new version of the windows client will be released to correct the record on motion event problem?

    Thanks.

    #4193

    Anonymous

    Hi Doc,

    The new version might be in the end of this month or early next month. It is now under testing. Thanks.

    #4226

    reolink203
    Participant

    Hello All,

    When I upgraded the client from v7.1.2.27 to v7.1.2.28, the client would no longer record to disk on motion detect events. I checked configuration several times and it is correct and enabled but it will not record. Manual recording works fine. I downgraded to v7.1.2.27 and motion detect recording works again. Anyone else having problems?

    AWK

    Yes, I'm having problems with v7.1.2.28 too. What I have done is just set camera's to record all the time and used the schedule tab to set the time parameters. A poor work around but until the next client software release, it seems to be working.

    #4259

    reolink203
    Participant

    I received the Beta update, Thank You. But I guess I posted in the wrong forum. I was talking about the the NVR having trouble with motion detection, not my Windows PC. I only use the NVR and the mobile apps and don't use the client for PC.

    #4463

    kdniff
    Participant

    am having same problem sometimes it will work and but most of the time it doesnt .I checked and rechecked settings still have problems

    #4525

    Anonymous

    We have updated a new version to solve the issue. Pls contact our support team to get the beta version. Formal version will be tested again before releasing.
    Reolink support team: support@reolink.com

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