Forum Software Reolink Client PlayBack Error

This topic contains 3 replies, has 3 voices, and was last updated by  Cynthia 4 weeks ago.

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  • Author
    Posts
  • #370786

    brenhaze
    Participant

    No issue viewing live. Good WiFi Signal.
    Will not playback videos in app or download constant playback error.
    Tried resetting, reformatting SD card, deleting and re-adding camera. No luck.

    Any advice??
    Have the recommended SD card

    • This topic was modified 1 month ago by  brenhaze.
    #373480

    james
    Participant

    Not sure if its related, but we've just discovered all 4 of our Argus2 SD cards have been made corrupted and lost all playback videos. It was working a few weeks ago, but now all 4 are corrupted for no reason.

    I wonder if an auto update has corrupted this.

    #375787

    brenhaze
    Participant

    I think you might be right although is definitely SD card related. Seems after around 500mb anything after that point won't play and you have to reformat via the camera.
    I saw someone else had problems and all was fixed with a different card, so I'm going to try the suggested Samsung PRO Endurance 32 GB microSD...
    I'm thinking maybe the SD card is the issue post update.
    Will let you know if it works after 600mb!!

    #375850

    Cynthia
    Keymaster

    Sorry about the issue. Please purchase a high-speed SD card to have a test. If the issue no longer happens, then it is caused by the faulty SD card; if the issue occurs again, please submit to support@reolink.com for more help.

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