March 20, 2017 at 7:59 pm #37430
I can select balanced and it does change to that but when “auto” is selected it always displays the fluent stream. Is anyone else having this issue?
DocMarch 21, 2017 at 10:38 am #37547
so every time you choose “Auto” or other live view streaming type, it reverts to “Fluent” on the menu?
Reolink Digital Technology Co., Ltd
Attachments:March 21, 2017 at 8:48 pm #37593
The menu selection says “Auto” but the displayed streams from the cameras are clearly low quality fluent. i can select “balanced” and it will stay that way for several hours with higher quality stream but then reverts back to “auto” and low quality fluent stream is displayed. Sometimes all cameras are affected, sometimes only 1-2 (i have 4)March 23, 2017 at 4:11 pm #37878
Before your camera reverts back to “auto”, does your Reolink Client software go corrupt or no-response and you have to re-start it?
I know that if the software is restarted, it will restore to auto.April 19, 2017 at 4:31 am #42425
I have a different, but possibly related problem.
I updated client to 184.108.40.206 and lost the live view completely. I updated the camera firmware to 220.127.116.115 hoping that would solve it. It did not. I still have no live view.
I do have a little thumbnail view below “Video Clip Settings”, which I’m not sure that I had before.April 19, 2017 at 2:32 pm #42577
Can you ensure the live view problem only came along since you got the Client updated?
How about Web and App login, are they normal or affected as well?
Just want you to know there are no similar complaints from other users recently so we are trying to duplicate the problem but not able to yet.
Any additional details you can provide here will assist in our helping you solve the issue.April 19, 2017 at 8:33 pm #42660
Yes, the problem occurred when I updated the client.
Snapshot and video record functions both still work. Just no live view. I’m not using web or app views, so I can’t comment.
I rolled back to client 18.104.22.168 and live view is back. I had upgraded to 22.214.171.124 trying to resolve hang and crash issues.
This is running on an older i5 650 based machine with 4 GB RAM and Win 10 Pro.April 20, 2017 at 2:23 pm #42868
My problem is similar to Matt’s.
My OS is Win10 Home and Pro 64 bit and have 410WS and C2 cams
On build 15063.138, client versions 126.96.36.199 and 188.8.131.52 display live view and playback view.
On build 16179, client version 184.108.40.206 displays display live view and playback view.
On build 16179, client version 220.127.116.11 does not show a cam view under live, playback or motion detection setup. Video Clip does display a view.
Machines running ATI, Nvidia, and Intel video behave the same. No errors are identifies in the event viewer. The Intel driver on build 16179 rolled back to the version for build 15063 but did not help. The ATI and Nvidia drivers were the same for both builds.
Videos, snapshots, and streaming are the same between the client versions and OS builds.
The Android and Web versions show live and playback views.
In the working cam view situations, the play resolution button which DocHolliday notes does not seem to change any of my cam view appearances.
I suppose this should have been posted on the client group, but this thread seems active.April 21, 2017 at 8:15 am #43062
I loaded the 18.104.22.168 client on to an i3 7300 machine today. Live view works. (the new client uses CPU video hardware encoding?)
I did notice the problem of it selecting Fluent, but am able to select any I prefer. If I select Clear, I get Clear. If I then select Auto, I get Clear. It just starts out at Fluent.April 21, 2017 at 4:09 pm #43144
That it starts out as Fluent will be fixed in future updates. Sorry for causing you inconvenience.
We are also paying close attention to what DWW1505 said in his earlier notes and probably have it solved in the next-time update.
Thanks you amazing guys.August 17, 2017 at 8:59 pm #65693
Is there an update on this? I’m unfortunately having the same issue now.August 18, 2017 at 12:19 pm #65760
Can you have a simpe discription of the issue you are having?August 20, 2017 at 12:05 am #65857
I’m actually using version 22.214.171.124 but having the same issue.
When previewing four cameras at once it only shows a low resolution picture. No matter if I select balanced, fluent, or auto. If I am viewing one camera I get a high resolution picture.
I don’t remember what version I was using before I went to 126.96.36.199 but I could get high resolution when viewing four cameras at once.
I’m 99.9% sure it’s not a network issues. I’m hardwired all the way from the NVR to my computer with gigabit ports and CAT5E.August 21, 2017 at 6:43 pm #65960
Hi, it is made that way, not a bug or something, for following reasons:
1. Four cams or 9, 16 cams in clear mode at the same time means significantly much more data to process for the computer. More RAM or advanced graphic card is demanded. The software may crash if the computer is inferior in configurations.
2. If you are accessing the camera or Reolink NVR remotely (from a outside network), the network is worse than when in LAN. All cameras in clear mode means so much data to transmit at the same time. Not wise because you may find yourself face all white images-all open failed. No a issue if in LAN, big issue if in WAN (outside network).August 22, 2017 at 9:44 am #65992
Before I updated to 188.8.131.52 I was getting high resolution images on four cameras at once. Seems obvious to me that my computer and network can handle the amount of data needed.
Is there a place I can find older versions of reolink software?
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