Forum Announcements and News Firmware Upgrade Ci Pro update failure

This topic contains 10 replies, has 6 voices, and was last updated by  krisblade85 2 weeks, 1 day ago.

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #74644

    Roy
    Participant

    Going from firmware version v2.0.0.889_17080809 to latest on website https://cdn.reolink.com/files/firmware/889_1708/C1_889_17083000.zip

    and update fails with error message:
    Failed to recognize the format.Device is rebooting!

    I tried changing the file name to reolink.pak and it still fails.

    #74681

    Bob
    Moderator

    Roy,
    Please unzip the downloaded file and use the .pak file included in it for the upgrade.

    #74701

    Roy
    Participant

    Roy,
    Please unzip the downloaded file and use the .pak file included in it for the upgrade.

    I tried that multiple times also. i ALSO tried renaming the file,but it still fails.

    C1Pro is attached to WiFi and the laptop with the .pak file is also attached to WiFi (same network)

    #74702

    Bob
    Moderator

    Then if you log in to the camera via browser and do the upgrade, will it work?
    -/faq/browsers-can-you-use-to-see-videos-captured-by-reolink-cameras/

    #74903

    Roy
    Participant

    /faq/browsers-can-you-use-to-see-videos-captured-by-reolink-cameras

    The Update still fails.

    I think you need to recompile your package – I'm betting it is corrupted. Also, it's not a good idea to use ”.” as part of the file name – the period should denote the extension only – not used as part of the name.

    So from this: IPC_36S16MHSM.889_17083000.C1.ov2710.2MP.WIFI.PTZ.D2.REOLINK.pak

    To this: IPC_36S16MHSM_889_17083000_C1_ov2710_2MP_WIFI_PTZ_D2_REOLINK.pak

    EDIT – And since this firmware is specific to the C1, there really isn't a reason to include all the extra name info in the filename... We already know it's a WiFi PTZ Reolink camera, right?

    Better name: IPC_36S16MHSM_889_17083000_C1_ov2710.pak

    Also, using such a long name can be problematic if the full path exceeds the maximum number of characters allowed by Windows...

    start

    fail

    • This reply was modified 2 years, 6 months ago by  Roy.
    • This reply was modified 2 years, 6 months ago by  Roy.
    Attachments:
    #74907

    Roy
    Participant

    I also tried changing the file name to ”firmware.pak” but the upgrade still fails. This tells me it's a problem with the firmware package itself.

    #75275

    Bob
    Moderator

    Hi, I'm sorry but I need to point out that there is no newer firmware for C1 pro, and that the firmware for C1 or C2 can not be used for C1 pro, which I should have mentioned earlier. Sorry for wasting your time. But hopefully I think this issue has be solved. Please wait for the future new firmware for C1 pro. Thank you!

    #374122

    Eduardo Ramalho
    Participant

    Hi! I also have an error updating Reolink C1 PRO firmware to latest (C1_1389_18081414.zip)
    I'm writing this on Oct/2019.

    Can someone help me ?

    Thanks,

    Edu

    #375854

    Cynthia
    Keymaster

    Does your camera have hardware version–IPC_381? In that case, please download the latest firmware for your camera here: https://support.reolink.com/hc/en-us/articles/360021715373-03-21-2019-Firmware-for-Reolink-IP-Cameras-IPC-3816M-

    #385493

    stevehoskins
    Participant

    From this Research Paper, you will be able to learn a lot of important details related to the discussed issue!

    #592094

    krisblade85
    Participant

    SpeedyPaper offers help with multiple papers of various academic levels. Try this for more details and feedback from students.

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