Forum Security Cameras Wire-Free Cameras Camera volume is too low.

This topic contains 4 replies, has 3 voices, and was last updated by  Carl 1 month, 1 week ago.

Viewing 5 posts - 1 through 5 (of 5 total)
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  • #242297

    bobkaleyhpm
    Participant

    Anyone know how to turn UP the volume in the Argus 2 camera? I can hear the person outside but they can’t hear me, the wife and i have tested this a few times now and the person outside on the porch cannot hear the person inside, TIA!

    #242990

    Carl
    Keymaster

    You can turn up the volume of your phone to control the volume of your Argus 2 camera. And please make sure you’ve enabled the two-way audio correctly, you can refer to enable Two-way Audio via Reolink App to check it.
    If the person outside still can’t hear the person inside, please take a video and send an email to the support@reolink.com. We will check it for you soon. Thanks.

    #259986

    iceman413
    Participant

    You can turn up the volume of your phone to control the volume of your Argus 2 camera. And please make sure you’ve enabled the two-way audio correctly, you can refer to enable Two-way Audio via Reolink App to check it.
    If the person outside still can’t hear the person inside, please take a video and send an email to the support@reolink.com. We will check it for you soon. Thanks.

    I have enabled two-way audio as per the directions on that page and tried turning the volume to the max on my phone, but the volume from the speaker on the camera is far too low. I honestly don’t understand how adjusting the volume on my phone is supposed to affect the camera, but I tried it anyways.

    I know the speaker is capable of going much louder because the voice prompts during setup were plenty loud. However, indoors in complete silence, I can barely make out a voice unless the person is yelling into their phone.

    That is beyond unacceptable. I don’t understand why there isn’t just a simple volume slider in the app to control the volume of the speaker.

    An option such as this would be very beneficial because when the camera is used outdoors there is background noise from nature or cars passing by, so it would be great to have it at max volume. While indoors you could use a quieter volume if you wanted.

    #260386

    bobkaleyhpm
    Participant

    Iceman is right, turning up the volume on our phone does not effect the speaker on the camera outside and you guys should stop telling us this. Do you even use these products? We need a way to turn up the speaker on the camera, a slider on the app would be the perfect solution.

    #262260

    Carl
    Keymaster

    You may have misunderstood what I mean. I mean you can turn up the volume of your phone to adjust the sound you heard on your phone side. If you can’t hear the sound comes from the camera side on your phone clearly, you can turn up the phone volume to adjust. But the volume of the camera side can’t be controlled at present. I know it is unreasonable, now we are working on this. Sorry for the inconvenience, we will fix this problem as soon as possible. Thank you for your understanding and patience.

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