Forum Security Cameras Wi-Fi Cameras C2 Pro – Problem with zoom and focus

This topic contains 3 replies, has 2 voices, and was last updated by  Carl 6 days, 10 hours ago.

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  • Author
    Posts
  • #276780

    filderalex
    Participant

    Hello together,

    I got my C2 yesterday and installed it without any problems.
    It seems to work well, but after a few tries with the pan, zoom and focus, the camera can’t zoom anymore. If I use the zoom function, the camera didn’t zoom, the picture only get blurred/without focus. I can focus again, but the zoom didn’t work anymore.
    After a restart of the camera, the problem still exists.
    Anybody with the same problems? Is there a solution?

    Kind regards

    Alex

    #280864

    Carl
    Keymaster

    The image is still blurry now, right? Please reset the camera for a check, refer to How to Reset Reolink Keen, C1, C1 Pro, C2 and C2 Pro. If the problem still exists, please send an email to support@reolink.com for further assistance.

    #283683

    filderalex
    Participant

    Hi, I contacted the support team. They will send a replacement.

    #283697

    Carl
    Keymaster

    Sorry for any inconvenience caused to you. Hope you have a good user experience this time. Have a wonderful day!

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