Forum Security Cameras Wi-Fi Cameras C1 issues

This topic contains 3 replies, has 2 voices, and was last updated by  Carl 2 months ago.

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  • #182151

    carbonita
    Participant

    C1 (1080p resolution version) appears to be failing with snapshot of flickering image attached. Hard reset to no avail. Anyone have a resolution?

    Model C1
    build 18081414
    IPC_36S16MHSM
    Cfg version v2.0.0.0
    Fw Version v2.0.0.1389_18081414

    #182185

    Carl
    Keymaster

    Hi, if the issue also remains on the LAN accessing and the reset doesn’t work, please provide your order ID and the attachment to the support team for RMA.

    #184040

    carbonita
    Participant

    Camera is being RMA’d (unfortunately, no free return shipping for full warranty period) following confirmation of failure by support team. Caveat to those using support: the customer management system emails the UID and credentials even when only provided on the reolink website. Otherwise support is quick and complete.

    #184377

    Carl
    Keymaster

    Thanks for the feedback! For the warranty, you may refer to /warranty-and-return/. Also, the Christmas sale is going on, you may refer to /christmas-sale-2018/! Have a nice day!

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