Forum Announcements and News Firmware Upgrade Bugs In Firmware '10/31/2020 Firmware for Reolink IP Cameras (IPC_51516M)'

This topic contains 5 replies, has 5 voices, and was last updated by  PW00X 5 days, 23 hours ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #1171078

    convert65
    Participant

    First, thanks for getting HTML5 support working!

    I am using RLC-410 5MP cameras.
    A few issues I have found in the firmware since upgrading:

    1, In the FTP 'Upload Directory’ field, the character '_’ (underscore) is giving an 'invalid characters’ error.
    Underscore is a legitimate character in a file or directory name.

    2, Under 'NTP Server’, only the predefined internet servers can be used. There is no way to key in the IP address of the NTP server on my local network. Many users choose to isolate their cameras from the internet, so a local NTP server should be an option.

    3, I can't see anyway to export/import the camera configuration. There should be a way to do this.

    #1171099

    FongJeng Kum
    Participant

    Hi,

    Yes, totally agreed with you on all those items mentioned!
    Reolink, please help to provide these in the next firmware release.

    Thanks.

    #1171211

    Cynthia
    Keymaster

    Hello all.
    Thank you so much for your valuable feedback.

    For items 1 and 2, I will forward your suggestion to our R&D team. They'll see whether we receive similar feedback and put it into the schedule. It will take time to evaluate the request and to achieve it.

    For item 3,
    Sorry that the import config files function has been removed last year. The older exported config files may not be compatible with our new desktop software and if users import the previously exported config files into the new desktop software, the software may crash. That's why you cannot find the import camera settings function after the update. Hope this clarifies.

    We will keep releasing new cameras with new functions, for example, the coming IP cameras with AI smart motion detection. To enable AI smart detection, new hardware is required. So, the AI cameras will come with newer hardware compared to current IP cameras. If you want the same setup on the AI cameras and try to import the previous config files from the non-AI cameras, compatibility issues may have happened.

    We have been receiving reports from our users that they have encountered compatibility issues when exporting and importing config files between cameras with newer and older hardware version. That's why we remove this function temporarily and work on these issues since then. We will relaunch this function later when we find solutions to eliminate the compatibility issues.

    #1184032

    dbchase69
    Participant

    This firmware is not ready to be installed on the cameras. As noted by the above issues another issue is once again, the inability to turn off the motion detection on the RLC-420-5MP as after disabling the option is re-enabled.

    Reolink really needs to get it together to stay competitive. We're literally heading into the realm of YEARS of broken firmware upgrades.

    I am seriously thinking of junking all these cameras and buying a competing brand.

    #1184923

    Cynthia
    Keymaster

    This firmware is not ready to be installed on the cameras. As noted by the above issues another issue is once again, the inability to turn off the motion detection on the RLC-420-5MP as after disabling the option is re-enabled.——————Sorry that I'm a bit confused about the issue, would you mind provide us with some screenshot? Please kindly submit a request to support@reolink.com

    #1185067

    PW00X
    Participant

    Just excude the full footage from motion detection by defining motion detection zone.
    (work around)

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