Forum Security Cameras Wi-Fi Cameras brand new RLC-410W and RLC-422W wifi connection lost problem.

This topic contains 4 replies, has 3 voices, and was last updated by  Crimp On 2 days, 20 hours ago.

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  • #242732

    Alfamax
    Participant

    I decide to post this here to check if somebody experienced this problem I’m have with, at least two camera models.

    I found Wifi problems with two brand new cameras (wifi connection lost after reset or power cycle the camera), contacted support and they instructed me to update both systems firmware.

    After updating the firmware here is my complete feedback.

    Step 1: Update the firmware and test the already configured camera.
    Result: Wifi connection lost, the fault remains the same.

    Step 2: Reset it to the factory state, load a previously saved configuration file and reset the camera.
    Result: Wifi connection lost, the fault remains the same.

    Step 3: Reset to the factory state, configure each parameter like the other cameras in the network, step by step and then reset the camera.
    Result: Wifi connection lost, the fault remains the same.

    Step 4: Reset to factory status and test it as is, remove power from camera and wait to start up.
    Result: The fault disappears, so I figured out that something is wrong with one of my special configurations.

    Step 5 (final one): Reset to the factory state, configure each parameter like the other cameras in the network but removing the power from the camera after changing each parameter.
    Result: The fault does not appear until I change the connection type from “DHCP” to “Static” and surprise!, wifi connection Is lost until you connect it to the LAN by wire, does not matter if when it is connected with the cable you set again connection as “DHCP”, the problem does not disappear until camera is reseted to the factory state.

    Conclusion: With the last firmware update wifi connection is working unless you modify the network connection type, once you touch it you have to reset to factory state to use normally with wireless network.

    Both cameras, the RLC-410W (Version IPC_51316M actualized to 354_19031112 firmware) and the RLC-422W (Version IPC_51516M5M actualized to 354_19031106 firmware), experienced the same behavior, They are not defective items I’ve checked with two brand new cameras on the first days of April and the problem is there yet.

    #242977

    Crimp On
    Participant

    If the camera works when IP address is provided by DHCP and fails when set to static, then some part of the static address setup is incorrect. For successful networking, ALL parameters are essential (IP address, network mask, gateway, etc.) Have you tried setting the static IP to

      exactly

    the same as the IP that DHCP set up?

    #243011

    Carl
    Keymaster

    Sorry for any inconvenience caused to you. If the WiFi disconnection problem still exists after you upgrade the firmware for the camera, please send an email to support@reolink.com and provide feedback to them. They will check it for you soon. Thanks.

    #243060

    Alfamax
    Participant

    (Carl) This is a copy/paste of the mail already sent to support after the new firmware was released, feedback?, camera refunded.

    (Crimp On) The parameters for the static IP are correct and working perfectly all across my LAN and also work perfect in three RLC-410WS and a RLC-422W of the previous series connected from more than a year.
    The problem existed in the firmware that come in the new cameras from factory and is still there in the last version.

    • This reply was modified 3 days, 5 hours ago by  Alfamax.
    #243241

    Crimp On
    Participant

    Oh, my. This is certainly not good. My network router is set up to hand out specific IP’s to most devices using DHCP. That way, I have the convenience of knowing which IP goes with which device, but have the flexibility to change them if I want to. For example, I FTP motion files to a server which allows only certain IP’s to connect.

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