Forum Announcements and News Firmware Upgrade Big problem with RLC 410 5MP firmware after upgrade – be warned!

This topic contains 8 replies, has 6 voices, and was last updated by  thesamewriter 4 months, 3 weeks ago.

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #347770

    Stuart
    Participant

    I downloaded and applied firmware upgrade 448_19061407 to one of my RLC-410-5MP (IPC_51516M) cameras and now I can't get into camera settings from the camera's web interface. I just get a message saying ”Reloading. App detected that firmware of your device has been upgraded, now it will reload this App.” whenever I hit the gears icon. Screen shot of error message attached.

    I have tried rebooting the camera, but it still gives me the same error.

    I need to know how I can now downgrade the firmware on this camera as I can't get into the maintenance menu firmware section any more from the web interface and I can't maintain firmware from the awful Android app.

    Help!

    #347777

    Cynthia
    Keymaster

    Sorry for the inconvenience. Could you please take a screenshot of this post and send an email to support@reolink.com? We will help you figure it out via email or phone as you want. Thanks.

    #347857

    bernd rehlinger
    Participant

    Hey Stuart,

    have you tried to delete the browser-cache?
    This solved the same problem I hab after firmware-update to ma RLC-423

    regards,
    Bernd

    #347863

    Stuart
    Participant

    Thank you Bernd! You're a star.

    It didn't even cross my mind to clear the browser cache, but I just cleared it and can now get into settings again from the browser.

    I read your message just after I logged a support call 🙂

    Back to nearly normal. Now all I have to wait for is Reolink to produce a firmware that doesn't need Adobe Flash!

    Anyway, thank you again!

    #385571

    priscillawhite
    Participant

    Amazing solution, by the way! You can simply comprehend http://www.fastcustomwritinghelp.com/blog/what-is-it-like-to-be-a-dissertation-writer when using this service.

    #432223

    susanne2512
    Participant

    Bernd;

    Can you tell me how to delete the browser cache?

    I just upgraded the same firmware and can't sign in. Not sure what to do. Thanks

    #432808

    susanne2512
    Participant

    Never mind, Bernd. Figured it out, but it still doesn't fix my problem. No cameras because it keeps saying incorrect password, etc.

    #433218

    Cynthia
    Keymaster

    If the issue still exit please kindly send an email to support@reolink.com, We will help you figure it out soon, thank you!

    #473942

    thesamewriter
    Participant

    this really big problem

Viewing 9 posts - 1 through 9 (of 9 total)

You must be logged in to reply to this topic.