Forum Security Cameras Wi-Fi Cameras argus 2 – cannot complete setup

This topic contains 4 replies, has 2 voices, and was last updated by  Bob 1 year, 4 months ago.

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  • #127613

    Robin P. Blanchard
    Participant

    Received two (2) new Argus 2 units from Amazon.
    – Installed Android App.
    – Successfully scanned QR on back of device (”add device”)
    – Supplied appropriate WiFi details (whilst sitting ~1meter from wifi router)
    – Camera fails to scan in-app QR code (yes, film is removed from lens).
    – Camera continues to prompt ”please run reolink app, add the camera, and setup it up”.
    – LED under lens remains solid red

    Repeated process on second unit.
    – Same failure scenario.

    Reset both devices with pin.
    – Failure scenario remains.

    Impression:
    horrible

    Assumption:
    device(s) not connecting to WiFi (have tried both 2.4 and 5 ghz bands)

    Case:
    #64288

    #127615

    Robin P. Blanchard
    Participant

    Above failure scenario is with Google Pixel 2.

    Attempted setup with Google Nexus 5x
    – same failure but more exciting: in-app camera is upside down (validated behavior on two (2) Nexus 5x phones)

    #127678

    Bob
    Moderator

    Hi,
    Thanks for the feedback.
    Our agent will take care of Case#64288 for you 🙂

    #127707

    Robin P. Blanchard
    Participant

    This article offers no relief:

    /faq/troubleshooting-fail-to-scan-qr-code-on-phone/

    This requires prompt solution.

    #128248

    Bob
    Moderator

    This case has been solved by our agent and closed.
    Thanks for contacting us!

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