Forum Announcements and News Firmware Upgrade 2 Argus 2s, different firmware and different performance.

This topic contains 23 replies, has 7 voices, and was last updated by  Neoprimal® 4 months ago.

Viewing 9 posts - 16 through 24 (of 24 total)
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  • #248830

    Neoprimal®
    Participant

    Neither of my cameras have received updates. I'm getting frustrated now. I feel as if they will never be updated.

    #249090

    Carl
    Keymaster

    If you've enabled the auto upgrade on the Reolink App, the battery-powered camera will upgrade the firmware to the latest automatically. Please refer to Enable Auto Upgrade for Battery-powered Cameras. If you have problems during operation, you can send an email to support@reolink.com and they will check it for you soon. Thanks.

    #249512

    Neoprimal®
    Participant

    If you've enabled the auto upgrade on the Reolink App, the battery-powered camera will upgrade the firmware to the latest automatically. Please refer to Enable Auto Upgrade for Battery-powered Cameras. If you have problems during operation, you can send an email to support@reolink.com and they will check it for you soon. Thanks.

    Carl, Auto Upgrade is enabled but both cameras are still running different firmware and one performs much better than the other. How do I get both cameras to the newest and best firmware available?

    Thanks.

    #249797

    Carl
    Keymaster

    How did you know one of the cameras performs better than the other? Please provide the screenshot of the firmware version of your two Argus 2 to us. And mark out the firmware with a good performance. I will forward the screenshot to our engineer to analyze and help you solve this problem. Thank you for your patience.

    #250291

    Neoprimal®
    Participant

    0112_262_237_24 drains the batteries really slowly but the video when viewing from my phone or tablet is a bit choppy. This is pretty annoying. There's no reason for the slowdown since the Wifi signal is high, I'm using a Samsung Pro Endurance in it and the solar panel is plugged in. I'm assuming it's software related (or am hoping, because otherwise, it's hardware related). It's as if the camera is throttling while I'm trying to view whatever is on the microSD card.

    0530_94_107_23 drains much quicker. This isn't an issue because it's using a solar panel now, it's just something I'd noticed and was worried about for the rainy season. Now that I've seen how quickly they charge to 100% I'm not in the least bit concerned. The panels also charge in general daylight, the sun doesn't have to hit the panel which is awesome (I'm not familiar with solar so this was a neat surprise). It doesn't have the choppiness issue of the other.

    For the record, they are both using the Samsung Pro Endurance microSD card and both have their solar panel attached. They're also both using identical settings. I tried formatting the microSD as well as rebooting but it doesn't help. The recorded video is thankfully not affected. If I download and view the video it is fine.

    I have them both set to Auto Update but they haven't since I installed them. I've also tried Manual but they're both reporting to be on the latest FW.

    Carl, this is a message I left earlier in the thread with all the information you asked posted, along with screenshots from the app of both cameras info. Hopefully, this helps. This is why I am concerned about software updates. I bought these at the same time and even with different versions, both are claiming to be the latest. I contacted your support department and was told that the updates are staggered but I've owned the cameras for a month now and they haven't been updated. I eventually want Alexa to work (as promised by Reolink) so if these are ”stuck” on older firmware for some reason, I need to know so I can return them to Amazon.

    #1022233

    Alexandru Ciocan
    Participant

    Hello, did you fix the problem with the firmware?

    #1097825

    rdutch12
    Participant

    Is there any update on this? I am about to return my Argus 2 back to amazon, since it doesn't work with Alexa

    #1098801

    Cynthia
    Keymaster

    I am pretty sorry for the issue caused to you.
    Could you please forward your problem to our support team? We will try our best to help you solve your problem.
    Our support service is FREE and you can reach us via below channels:
    Submit a ticket via https://support.reolink.com/hc/en-us/requests/new
    Send an Email directly to support@reolink.com
    Chat with us during our operating time: /

    #1099096

    Neoprimal®
    Participant

    The cameras work fine with Alexa for me.

    The main issues have been that the motion detection is not reliable at all and even on the best network connection, at 2.4Ghz the camera clips and even live viewing stutter. 2 identical cameras are on different firmware (not an issue, just an observation) with one working a bit better than the other but no way to get both on the ”good” firmware. I've contacted support and just gotten a runaround so I now use the cameras as a backup for other cameras and for their starlight capability which works nicely in my area (color night vision is nice!).

    To enable Alexa integration, make sure you have the newest version of the app. Get the Reolink Alexa Skill and log in with your credentials. Once the accounts are linked all you'll need to do is wait for the integration setup (Smart Home) to show up under ”Cloud” in the Reolink app. From there you should be good.

    Good Luck.

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