Distinguished Testers of Reolink Keen
- Baron Heimbach from Havertown
- Joseph Heenan from Glasgow
- Tom Gray from Woking
- Stuart Wood from Essendon
- Scott Brown from Berlin
- Casey France from Natchez
- Pierre Karadia fromSutton Bridge
- Jane Blue from Murphy
- Mike McPoyle from Harrisburg
- Aaron James from Memphis
- Adam Phillips from Lakewood
- Miles Szkoda from Erie
- Patrick Mexican from Nashua
- Scott Jones from Peoria
- Allen Drennan from San Diego
- Anders(A2) Gerdlind from Norrövägen
- Joshua Lyon from Irving
- James Edwards from Mesa
- Jeff Chism from Lakeland
- Wayne Shieh from Concord
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Having owned a series of other Reolink products, expectations were high from the outset. Expectations vs reality weren’t far short; I was quite impressed by the fact that Keen can confidently emulate most of the functionality of a conventional wired CCTV camera, but without the wires. That’s right – none at all, although the option to have a Micro USB supply would be favourable.
SETUP – The initial configuration process was very quick and simple indeed. It was just a matter of scanning the QR code on the back of the camera, entering the Wi-Fi credentials and then pointing another QR code (on my phone’s screen) towards the Keen. I feel that the voice prompts from the camera were a significant contributor to the streamlined setup. The vocals are loud, clear and easy to understand. There is also a Micro SD card included, which means you can start recording right away.
In terms of connectivity, Keen works well in all areas of the house; a credit which can be attributed to the dual antennas. However, I understand that this is subjective to individual circumstances – some may intend to use it in buildings of various sizes. But for your average-sized house, it’s faultless. The situation of these antennas also does not impact the aesthetic of the camera whatsoever.
It’s sleek. Really sleek. I’m glad it’s not white like most of Reolink’s other products – I could imagine a white product losing its visual flair, since it could start to appear dirty after being frequently handled. Its dark colour also makes it quite inconspicuous – it doesn’t catch your attention from afar. That’s good thing from my point-of-view, because it can be discreetly placed.
The two-way audio intercom makes it ideal for use as an intelligent baby (or pet) monitor, and its portability makes it easy to move from room-to-room, which is especially useful for this application. Audio transmission can capably facilitate a crystal-clear dialogue, even when the interlocutor is not immediately close to the camera.
It’s robust and somewhat weighty, but weighty in a good way. It’s not too heavy that it becomes an inconvenience, but it has a reasonable weight which denotes robustness and quality. It doesn’t feel cheap and empty like some other similar competing (non-Reolink) products do.
GENERAL FUNCTIONALITY OF APPS
As for the companion applications, these are reliable and functional. I have tried the mobile app and Mac OS X client and found both to work well, despite crashing once or twice with Keen (never crashed while using with my existing Reolink cameras). I did liaise with customer service on one occasion to provide feedback on a trivial shortfall of the software (the DNS providers being only available in Chinese language). Much to my amazement, my feedback was implemented quickly. While dealing with customer service, responses were quick and informed.
FORCED PASSWORD CHANGE
It’s really reassuring to see that Reolink takes security seriously by forcing the user to create their own password of a specific length. With IOT devices being a lucrative and vulnerable target for hackers, it’s really great that Reolink does not allow the default password to be used after setup, especially for those who are less technologically astute and don’t understand the implications of doing so. This makes me more confident to use Reolink products over others.
ZOOM AND FOCUS – Zoom and focus also did not work on the Android app. I didn’t actually need to focus the camera for any reason, I just thought I’d point out that it didn’t work, in case the need arose. Zooming, however, is something I’d definitely like to see addressed.
BACK BUTTON IN APP
While not an issue specific to Keen, it would be nice to be able to use the back button on my phone to go back to the previous menu in the app. When I use the button on my phone, it says ‘are you sure you want to quit?’ – I don’t want to quit, I just want to go back!
NO BROWSER APP
I did liaise with Reolink last year to express my desire for a browser-based web application for viewing footage and tweaking various aspects of the settings. My request was actually pertinent to using the RLC-423 and RLC-411 in conjunction with an NVR; but it’s a little disappointing to discover that this little gem still doesn’t have a web interface. However, it’s perfectly possible to use the PC, Mac, mobile apps to view footage. It would be nice, however, to be able to view footage from computers where it’s not possible to install the viewing software, e.g. at work. I did navigate to the device’s internal IP address on my network, and there did seem to be a network-related control panel of some description, but it seemed like some sort of internal interface rather than a Reolink-branded, purpose-specific application intended for consumer use. This control panel did not appear to have any functionality to view the stream.
One of my initial apprehensions before actually testing the product was whether I’d be changing the batteries too often. A after using the device for just 56 minutes, the battery level was showing 33% in the app. I’m not sure if this is a glitch, or the battery power is actually depleting so quickly. It would be nice if the batteries included were rechargeable, or even better, if the camera had a self-contained lithium battery which could be charged through a Micro USB port to save keep purchasing batteries. This would be particularly preferable so that the camera could be left on mains power when portability isn’t necessary. I know the product’s USP is that it’s completely standalone, but having the option for Micro USB power would certainly be welcomed. Also, while this may not be the case elsewhere in the world, the CR123A batteries aren’t too easy to source in the UK, at least in mainstream retail stores and supermarkets. It’s still possible to acquire them from online or from electrical stores however. Perhaps you’d consider changing the product to use a different, less specialist battery? Also, I did notice an error on the ‘contents’ section of the Reolink Keen page on Reolink.com – the contents states the inclusion of five batteries, when in actual fact the Keen needs only four batteries (and only includes four). Also, it would be a welcomed improvement to make the battery level more conspicuous in the mobile app – for example showing it on the main screen, as opposed to situating it deep in the settings menu.BATTERY DOOR – A trivial gripe, but it’s really difficult to replace.
This would give the product a significant advantage to other rival cameras.
I wanted to update my post of February 2nd.
The upgraded iPhone app is working perfectly, even on T-Mobile data, which was having some issues previously. Video is clear with no artifacting, halting or interruption. I purchased some rechargeable batteries from Amazon with a charger but have not had to use them yet because the original batteries are lasting so far with several camera activations per day.
I thought that I would have the option to add a reply to my previous post but I was unable to see a way to edit or add to my previous review.
Initially when I received the camera I was unable to add the camera to the mobile app on both IOS (latest version iPhone 6s) and with Android (latest version Nexus 5x). I had uninstalled the mobile app multiple times and re-installed with no luck. I reset the camera each time I was unable to connect to make sure that I was not doing something wrong.
I worked with Carl in support for about 2 weeks and we found that there was an issue with the UID that was causing me to not be able to connect to the camera. Reolinks engineering department found that the issue was this particular camera had the incorrect UID and it was not registering on the servers. Once they found that issue out the process of getting the camera reset with the correct UID was fairly quick and easy. I had to reset the camera to the point where it asked you to scan the QR code for the wifi settings and instead of scanning my phone for those settings they sent me a QR code that would reset/correct the UID. Once the camera rebooted I was able to add it to the mobile app on the first try which was really nice to see. During our testing Carl had me connect to my other Reolink cameras as well so we knew it wasn't an issue with the mobile app or my devices.
For the camera itself it is very compact and the build feels great for an indoor camera. I have 3 of the RLC-410s and those have been working great for over a year now and I have had no issues with those and I expect to have no other issues with the Keen either. The camera does take 4 CR123a batteries and the included batteries are non-recharable as well as 3 volts and not 3.7 volts like I have been seeing with some other CR123a batteries
The mobile app connects very quickly over wifi, Tmobile 4g, and Verizon 4g and with the most recent update it goes directly to the camera, which is nice due to saving a step when you want to quickly check on the camera.
The ptz controls had a slight lag to them but it is not that noticeable once the camera gets moving and there are arrows that display on the screen so you can see where the camera is going. I was not able to get the PTZ presets to work, but that may not be something that is supported with this camera or might be in a future firmware release.
I tested the IR Leds in a pitch black scenario and I was very pleased with the image quality that I was getting with the IR Leds enabled since I was able to see everything very clearly including people walking in that area. I disabled them to extend the battery life and there appears to be an IR cut filter on the camera so even without the IR LEDs you still get decent quality video in low light situations.
I did mute the audio through the settings in the mobile app since this camera is extremely loud when the external motion sensor triggers. The audio is nice, but it is loud as I can hear it all the way at the other end of my house. I could see this being very useful on a front door when you know that no one should be coming through that door at a certain time of day/night to get an audio alert through the speakers or the camera and through the mobile app.
The PIR sensor takes a single CR123a battery and I expect that battery to last a very long time since the PIR sensor should be a low power consumption device. I had to lower the sensitivity settings on the dip switches on the back to prevent false positives but overall there is not much to say about the sensor other than it works well and has a wide field of view. This would be more of a feature request but it would be nice to have presets on the camera configured for different zones of where the PIR sensor first detects movement. That way the camera would be fully automated in recording video for points of interest based on the PIR sensor readings.
As others have mentioned the battery percentage remaining is not accurate at this time. In my case I started with 33% and it gradually rose to 65% before coming back down. I have had the camera now running for a week and check the camera a few times a day to verify the battery percentage and to review some random video footage to make sure it was recording. The video playback does not have a lot of noticable lag on it when trying to review video. It would be nice to have a feature on the mobile app where you could see a screenshot of the video prior to watching through the entire clip to see if there was something of interest.
Can be placed anywhere indoors
Can be used for baby monitors, talking to pets while away, or other various non security specific tasks
Everything that is needed to get up and running quickly is there
IR LEDs (definite pro in my opinion for night time video)
PIR sensor to detect any motion (makes configuring the camera easier so that you don't have to set up motion zones and schedules)
Mobile app configuration is quick and easy
Mobile app is fast to connect to the camera
Battery powered - batteries die and I am not sure if 3.7v CR123a batteries will work or if that is to much voltage
No 5ghz band compatiblity due to the SimpleLink C33xxx TI chip that handles wifi
No PTZ Presets
No hardware zoom
Not compatible with the desktop app
Not Onvif compliant
Overall this camera is great and easy to use ad there are more pros then cons with this camera. Reolink did a great job with the app and made it very intuitive to use. There is a hidden feature in the mobile app for a Digital zoom when you are viewing the Keen and you can use "pinch to zoom" to zoom in on an area of interest. This is a digital zoom of the image that is on the screen but it actually works out pretty well if you don't zoom in to far. I would definitely use another one of these cameras and this camera has gotten me interested in the C2 series camera.
I have many Reolink devices and so far have not had one that has not meet my expectations. Keen is no exception to that. It is a great camera that allows you to quickly place the camera anywhere in your home without haveing to worry about wires or electrical plugs. The camera was super easy to setup. You simply insert the batteries and it uses voice prompts to guide you through the setup process. At first, I was uncertain about the external motion sensor and pairing it with the camera. There were no steps necessary to pair it. It came paired from the factory. I had my camera up and running in about 10 minutes. That was with unboxing and, putting the batteries in, etc.
The first night I was testing the camera my wife and I were babysitting for a colleague. I used the camera as a baby monitor. It was so nice to be able to monitor him from my phone. The night vision worked like a charm. The picture was clear, and you could easily see what was happening in a pitch black room. This first night I watched the camera for around 2 hours straight. Using the camera non-stop for that length of time put a significant dent in the battery life. While this is a nice application for the camera, I would not recommend this as a permanent solution as a baby monitor.
I have contacted Reolink support multiple times throughout my testing experience. They have been very helpful and always responded promptly. One of the questions I had was that the batteries seem to show as over half dead within 12 hours of putting in new batteries. They said this is a bug that they are working on and should be resolved in the firmware update they are working on.
I also asked them about rechargeable batteries for the camera. They said as of this time they have not tested rechargeable batteries in the camera and could not recommend any. I hope to see them either provide a recommendation for rechargeable batteries or offer some of their own. Since I have had the camera around 13 days, I have had to change the batteries twice now. So I am on my third set of batteries. They tend to last me around 5-6 days. I rarely connect to the camera more than 1-2 times per day. The time I am connected is usually less than 5 minutes. The camera is in a high traffic room, so it does record often throughout the day and evening. The cost of keeping batteries in the camera is rather prohibitive to its use in a high traffic area without rechargeable batteries or setting the camera to only record during certain times of the day. Limiting the recording time does not work well for my household as my wife does not work regular hours and I would have to keep updating the schedule every day.
The camera does have an alarm which can be turned on or off. The alarm is a nice feature, especially if you don't have any other security features in your home.
Overall this is an excellent camera with many great features. I the ability to us the PTZ. It allows me to use one camera to easily view multiple rooms in my home.
- Completely wireless
- Easy setup
- External Motion Sensor
- Works over 3G/LTE
- High-quality image 1080P at 15fps
- Low battery indicator so your camera doesn't die unexpectantly
- Battery life is a bit short
- A bug related to battery life. However, it is expected to be resolved soon.
We are thrilled that Keen has lived up to your expectations again.
After reading your review, we found it very helpful to other users of ours. Also, you wrote a lot about the battery life. It is not hard to understand how much our dear customers pay attention to this issue as Keen is a battery-based IP cam. And you are right that when placed somewhere there are lot of crowds/traffic may frequently activate the camera and make it record constantly. So it may consume energy more fast. In your case, we would recommend you to take good use of the Micro-USB port. To connect an adapter to it you will have no worry of battery running out any more. But for usual cases, Keen is kind of a camera that you put at your home. And when you are not home, it guards your house reliably. And you can check battery level on Reolink App so yo have a grasp of what is the status now.
So far we are working on improving it to make it a better camera for your favor. And we would so much like to see more feedback so we can do better.
Thank you again for sharing.
Reolink Keen Review
Let me start by saying that I am a user of Reolink products and have had nothing but great results with them. They are the best bang for the buck in my opinion. I currenlty have both external cameras for my home as well as an internal camera remotely to keep an eye on my parents. I don’t use the Reolink NVR, but my own NAS for recording video from my exterior cameras. Needless to say, I was very happy to be selected to beta test the new Reolink Keen security camera. I received the Keen about 12 days ago and have been testing it out ever since. The camera was securely packaged to prevent damage. The device is similar to the C1 camera, but is only wireless and runs off of lithium batteries or external power via a USB Micro-B cable. The camera came with the standard mount that the C1 or C2 provide for mounting to a wall. In addition to the camera and mount, there is also an IR motion detector that allows motion to trigger the camera into recording once motion is detected. It comes with a self-adhesive sticker to mount it to your wall. Setting up the camera was very easy, and also different from my other Reolink devices. Once you download the mobile app, which I already had, you just need to scan the barcode of the camera to start the process. Voice prompts will walk you through the setup. After that you need to show the camera the barcode from your phone by holding it in front of the lens. After that, the camera was setup and ready to use on the mobile app. I inserted the motion sensor batteries and it immediately synced up and started to record events based on motion (more of this later). I positioned the camera in my living room and began programming the settings via the mobile application. Recordings are saved to a 16GB Micro SD card that comes with it. Setting the options is easy via the interface in the mobile app. I can view all my original cameras, my parent’s camera, and this one as well within the mobile app.
The camera has great video quality, very crisp. Frame rates are fine, initially set to 5 and going up to 15 FPS. I did have some issues with bright light from my front window that made it hard to see things. I am using the batteries alone for testing purposes, the battery life seems to be holding well under some major testing. As of now I am at 59% after testing and moderate use during the week. PTZ movement is smooth and does not make a lot of noise compared to my C1 camera. The two way audio also is great. I use this to talk to my son in the morning before school making sure he is ready. There is a slight delay at times but I believe that is inherent in all types of two way audio devices. As with all Reolink devices with on-board storage, you can set the device to email you a picture or short video clip if it detects motion, which worked well but could not get it to keep a 5 minute window between detection emails. This caused numerous emails to me when motion triggered an event. I had no issues viewing this over a cellular 4G/LTE connection. I am a T-Mobile user and there was some talk about issues with this carrier, but I did not experience any.
Recording of images and video is stored on the SD card, which is in the camera, which could be taken if an intruder saw the camera. Emails of activity was instant for me, but still would make me nervous. FTP or NVR support would be a great addition when triggered by motion. As for external power, the USB power port is inside of the battery compartment door, so if I wanted to power this directly, I would lose the battery functionality. I did not test with USB power, this is just an observation as I would not be able to close the battery door. Zooming in on an image is done pinching the screen, not the PTZ control which I am accustomed to. No Ethernet port available. You may not need Ethernet but it is always good to wire it up if you have a port available. PTZ presets are not an option with this camera. I use them with my C1 and would be great if they had that ability also.
These are really my wishes as the product works as it is intended to, but as a consumer of their products, I am accustomed to a certain setup. Biggest one for me is that it only works with the mobile app. I like to use the desktop app at home and in work instead of my phone when monitoring my house or parents’ home. At this time, it is only viewable via the mobile app per technical support. It would be great to allow the UID to be entered into their desktop app. In addition to that, I could not connect to my NAS recorder and am assuming that it is due to the camera only being able to be viewed from the app itself. It does make sense for this as it would chew through batteries if not plugged into an external power source since it would be transmitting video all the time. I wish the MAC address was listed on the product so I could pre stage an IP address for it, I use all reserved DHCP for all my network devices so I can keep the same IP.
If you use this camera as it is intended, then it is a great security product in general and the physical motion sensor only adds to its functionality. The quality is top notch in my opinion as all Reolink products. The setup and interface is very easy to become familiar with, even for a non–technical person. For my use, I tested it just as it is intended, a battery operated indoor security camera, but would like to see the features of the C1 and C2 available on this to make it more multi-functional and knowing Reolink, they will take this review seriously. I would buy this camera for a security device if not in the market for doing NVR recording.
Thank you for your explicit comment on Keen. We really appreciate your efforts and generosity.
We are glad that you also find it easy to setup and use. The slight delay in two-way audio may have something to do with connection. Make sure your connection is good and it will help eliminate the delay. We will keep working on this as real-time audio is always what we pursue and work for.
As you mentioned, the MAC address is actually there for your reference. It is under “Device Settings” >> “Information” so will still be able to reserve IP for Keen on your router.
Also you can use the micro-USB port for power if you are in real need, for example you have run out of batteries and are in need of its keeping monitoring for you.
Keen may not be perfect (zoom/Ethernet port/preset function, etc.) but we are glad that you like it. We will always treasure your review and suggestions as they help us improve.
Hope you can keep testing and keep us posted when you have new findings.
I received my Keen camera on January 27th. This is my first (and probably not last) Reolink product. I couldn’t wait to set the camera up. The setup process is really easy and Reolink did a great job with that. The camera was ready in a few minutes and I just popped it in the place I wanted – really cool. I decided to test it in the front hall in my house. I put the motion sensor on the wall, pulled the activation tab and it just worked! Nothing to worry about.
I have the alarm schedule enabled and I have set up periods of time for each day when the family is not at home.
The alarm timetable settings are a bit challenging. I would add numbers of hours on every little square in the grid.
Viewing over LTE/4G on T-Mobile (CZ) works like a charm.
Some people say that is easy to blind a camera with a strong flashlight in the dark. I tried to blind it with a very strong flashlight - no luck. 2MP resolution is good enough to get a clear image of a face or a person indoors. The scene metering does a really decent job. The audio is great, but I was able to hear a little hum when I turned the volume a little bit louder (but lots of other cameras do the same thing)(EDIT: Looks like something fixed the issue).
Night vision video is super clear and the camera is automatically adjusting the intensity when objects get closer to it.
1)Superb night vision capabilities and great video quality overall
2)The PTZ motor is totally silent
3)It takes very short time to turn the camera on and start recording after the PIR detects motion
4)The antennas have a good reception and I was able to move the camera around my house without any issues
5)The speaker is very loud.
6)I was able to view over 4G/LTE
7)16GB of memory built-in
8)Ultimate setup process
1)The battery compartment door is quite challenging to close, although it looks durable enough not to get broken easily.
2)When I tilt the lens all the way down, I can see that the camera base is blocking the field of view.
3)The alarm timetable setting is quite difficult to set up because you need to count the „squares“ in order to set the correct time range.
4)No way to supply power to the camera from the wall. I understand that Reolink wants the camera to be 100% Wire-Free, but I think this would be a nice option for the user.
5)The battery indicator is acting a bit weird. After the setup, it was showing 99%. A few days later it showed something around 30%. Now it displays 55%.
1)I would add a button to the app to override the existing alarm settings. I mean, when you press „ARM THE CAMERA“ (or something like this), the device will be listening for the motion alerts from the sensor all the time, until you click something like „DISARM THE CAMERA“ in order to turn it off again.
2)IFTTT integration would be awesome!
Few ideas about the possible applets:
IF motion detected, then flash the HUE lights rapidly.
IF the batteries go low, set a reminder to buy new ones...
3)FTP cloud backup would be a great feature (but it consumes battery)
4)It would be a great idea to add an image of what is happening into the push notifications.
5)I would add an option to take a full-res snapshot with no need to switch the stream quality.
6) When the camera is running out of juice, send a notification to the app
The camera has a really huge potential. Except for little things that could be smoothed on the software side, this is an ultimate device for people who don’t want to worry about ‚any kind of technical stuff‘. At first, I was a bit skeptical about the battery life, because these batteries are really expensive in my country, but it looks like these batteries have enough capacity. And I hope the preset feature will be ready soon.
I will edit this review when I find something to share with you.
So you already tested for almost two weeks! Think you must have a comprehensive opinion over Keen. Thank you a lot for sharing with all of us here.
For some issues mentioned in your post:
We will pay close attention to the battery compartment door;
After we release an update that fix the bug of wrong battery metering, you’ll have accurate battery info;
IFTTT integration is not yet on the project;
FTP uploading (think you should want it to be done as scheduled) can consume more energy. But an easier way would be that you take out the SD and insert into a SD reader to have it backup.
For other suggestions you raised, we will value and evaluate them carefully and try our best to make it better product for our dear customers.
Received the trial Reolink Keen a few days ago and it has been running continually since then. Like some other users, I was briefly confused during setup as none of my other Reolink cameras required me to hold my iPhone up to the device to complete the registration… I finally figured it out. No fault to Reolink here, I should have paid closer attention, but I’ll know for next time.
I was able to pair the Keen with the app and my 5 other Reolink cameras on both iPhone and iPad but I have not yet been able to activate it on my MacBook. I have sent an email to support describing the problem and I expect an answer soon. Reolink support has been helpful in the past.
I too am experiencing rapid battery decline and have already ordered rechargeable batteries and a charger from Amazon. The addition of an external power jack would have been useful for the Keen. In may cases the portability of wireless is very useful but in my installation I’m close enough to an outlet that it would save me considerable expense and inconvenience in not changing batteries.
The separate motion detector is unique and very useful, as you can place it in a location away from the camera. Motion detection and the best camera angle do not always coincide so you can pick the best for each. I found the range excellent.
I’m on T-Mobile and the Keen has not been usable on LTE, but I understand from other reviews that this is T-Mobile’s issue to fix.
Picture quality is excellent by day and night as with my other Reolink cameras. The field of view is excellent. Pan and tilt work but with some delay that is not objectionable. I also own a D-Link and Foscam with much greater latency. I am having an issue with setting presets on the iPhone and iPad apps. Perhaps this feature is not yet enabled?
Two-way conversation works well and, while the audio from the Keen is not exceptionally loud, probably due to the small speaker, it is heard easily in a quiet room.
I have a family member working in Forensic Video (crime scene) analysis. He sees many substandard quality videos but rates this camera and other Reolink cameras very highly for both video quality, cost, and ease of operation. A video that is too difficult to extract and share is not very useful. High marks to the software for this feature.
This looks like another winner for Reolink once all the early bugs are worked out. I will update my review in a few weeks once I've had more time with this unit.
- Easy to set-up;
- Wireless features are useful in many applications;
- Excellent video quality - Good enough for forensic video standards;
- The separate motion sensor is sensitive enough to do the job, but adjustable to prevent false alarms from pets etc.;
- Pleasing and unobtrusive design (no visitors have even noticed it on a shelf);
- Responsive pan and tilt features;
- Good audio quality from the built-in microphone;
- In my experience (with 5 Reolink cameras) the company has been very responsive to user questions and feedback;
- Reolink issues firmware and software updates frequently to keep these cameras working at their best and the user experience pleasurable.
- No T-Mobile network coverage (but I understand this is in the works);
- No option to run off an external power supply - battery only;
- To save the batteries, an on-off switch might be useful for occasions that monitoring is not required;
- No programmable presets at this time - Future updates?
- Unable to install on my MacBook using the Reolink Mac software.
Thank you for your choice of Reolink.
For Keen prototype, you may find it a little tricky first time you do the setup because it uses a different logic. But the audio prompts will walk you through the process and next time you will be familiar with the process.
Actually, Keen is only designed for working on Reolink App for iOS& Android, not for Client software. But we will take your needs into consideration. After we release an update that fix the bug of wrong battery metering, you’ll have accurate battery info. Also you can use re-chargeable batteries so it may save you some cost in the long run.
The T-mobile issue is about to see the dawn because we are about to fix this problem in the future updates.
Preset function is not for Keen this time but we will really take this into consideration.
The Keen camera is portable and easy-to-use IP camera using batteries. The batteries CR123A can be easily accessed in stores or Amazon.
Hope you can have a good time with Keen!
I received the camera very quickly after the tracking was provided and the camera itself is extremely well built .
The packaging includes:
5 C123 Panasonic branded batteries (Very nice name brand batteries)
Mounting arm/Hardware for installation
I have been working directly with Reolink support about some connectivity issues with the mobile app not authenticating to the camera. I have 3 of the RLC410 that I can use with the mobile app, but for some reason I am unable to connect currently and Support is being very helpful in the troubleshooting process.
With the PIR sensor up and running I am able to get the camera to record video and retrieve the video manually from the SD card and the image quality is great for a 1080p security camera.
One thing to note is that working with support has been a very pleasant experience and they truly care about why I am not able to connect through the mobile app. I have tried on Android 7.x (Nexus 5x), Android 6.x(Nexus 5), and IOS 10.2.1(iPhone 6s) with no luck and have tried different network setting on my router and personal hotspots on these phones.
You can find the cameras IP address on the network but this camera is only available through the mobile app unlike the other Reolink cameras that you may have experience with. I am still working with support on the app connectivity issues, but from a hardware/support standpoint you couldn't ask for any better. I will update this review with the outcome of the mobile app connectivity issues.
Thank you for your brief but terse comment on Keen.
Our support also enjoys working with you to get the problem solved together. We just want you to know that we are always here to lend a hand if you have any issue during use of Reolink products.
Hope you can keep testing this prototype and feedback to us once you find something new about it.
I’ve been using Reolink exclusively since I used my first RLC-410. I now run 16 different versions of their cameras and NVRs. I’ve always been impressed by their easy setup and fantastic picture quality. There isn’t another camera that comes close to quality at the price point. As noted by other reviews, they continuously update firmware and reply to question very responsively. This camera is in its own class, but delivers the quality of all their products.
In the battery compartment they include a mini-USB port and that is a feature I’m happy they included. The batteries do work, but it comes down to how you will use this device. The intended use is to trigger with the PIR and record thus limiting the continuous use of the batteries. However, if you decide to use it a more active manner you’re going to run into battery life issues. With the addition of the port, you can simply plug it into a USB port and run a cord. I’ve tested using an active USB extension cable at 30 feet and it works fine. It you are using it more remotely or actively moving, you can add a rechargeable external battery with high capacity. I use a 13000mAh battery and it still has not run out using it continuously for about a week. The batteries included provide around 5600mAh and there is no recharging them. The PIR is a must if you are going to keep it in a permanent location. It relies on a sleep function to extend battery life. The PIR works well but there is no distance limit guidelines. Most PIRs of this type typically have a sensing range around 30 feet with a signal range to device of about 300 feet.
If you take a snapshot or video be aware they are recorded to the device you’re using NOT the camera memory. Make sure you allow the Reolink app to access photo/video storage.
BEST: The addition of the mini-USB port is a great flexible option.
Physical build solid and compact. Smooth PTZ and quiet.
Audio setup feature makes it very easy for a novice to setup.
Picture in either Day or Night is great and frame rates still deliver a solid quality video.
Audio mic, as usual, is phenomenal. They have done some great isolation work for noise on all their cameras. Talk function also functions well.
LTE connection worked as expected.
PTZ works well with Wi-Fi or LTE connection. Slight lag on LTE as expected.
WORST: No function to review videos recorded when triggered by PIR. You have to physically move the card to view. It needs an FTP function.
There is no integration to desktop client. Support indicates it would drain power too quickly.
PTZ preset do not function
No static IP settings. This isn’t all that important, but if you like that sort of thing it’s out
Email setup never worked with any account
Battery life is not as good as listed
Overall, this device is geared more toward a specific need and not a general use. Moreover, it’s not an integration product. It can’t really be used in conjunction with all your other cameras if that is what you have setup. Because you can’t add it to client software, it’s going to be on an individual viewing basis. For a location not having a power source it would work great. In fact, if you want to be able to view something temporarily (such as setting up something that requires you to be in another location) this is invaluable. Trying to use a laptop with a web camera if a solution, but a lot more work. For its optical quality, unique abilities and available functions it is a win.
Thank you for your honest comments on Keen. You give our users a perspective which is ingenious and comprehensive.
For distance guidelines and other instructions we will have them on our website soon. And you said the truth that this camera is not for constant recording and monitoring, it will only wake up when PIR is triggered. It can save energy and make the batteries last long. At the same time you won’t miss important instances.
To check recordings on SD card you can simply tap “Playback” then you will have a learn of what the camera has captured. If you have problem with it you are welcome to contact us at email@example.com and we are here to assist you any time (also for email setup).
Thank you again and wish Keen can bring you more ease of use.
I received my prototype a few days ago and chose to use the camera as a video alert for our back door, partially out of sight. No one is expected to use that door so it's nice that I get alerts whenever there is movement. I am not quite sure how the setup of the PIR sensor works as there was no manual in the box.
Packaging was well organized and protective of the components, however the manual is missing without clear instruction of how to use the finer details of the apple app as well as hooking up the various components.
Great sensor and image quality
All battery power allows flexible placement, easy mounting and moving
Very easy setup with mobile phone app, very intuitive and no issues whatsoever.
Audible alarm works well for infrequent locations
Works well on LTE network.
Mic works well
Battery at 35% upon first install
PTZ works great
Alarm settings keep resetting to the default with all actions checked.
Not sure how to set up e-mail alerts
Not clear how to set up the PIR or what specs it has
Not sure of the battery life for the PIR or when it's running low.
Unclear what the preset functions do (expected to set preset views for it).
Battery door on camera is a little challenging to close
Consider including rechargeable batteries and a charger at a premium cost
Overall I am very happy with the Keen and will continue to recommend Reolink products to everyone. For the price there isn't a better camera on the market.
Thank you for your sharing. Here are some replies to the points in your comment.
As you said, Alarm settings keep resetting to the default with all actions checked. Please check your App version and watch out for update. The battery level is 35% upon arrival was probably from that we have a minor metering bug with battery volume and will release an update soon to correct the battery info display.
For manuals, instructions and other FAQs, they will be available on our website soon.
Thank you again for sharing with us and we will keep improving this camera.