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Troubleshooting for UID not working on Reolink NVR

If you fail to log into your Reolink NVR remotely via UID, please follow the steps below to resolve the issues.

Step 1. Check the Internet connection on your NVR.

1. Please click “Network” >> “Advanced” >> “NTP”, and then click “Set”.

NTP Setting

Note: The snapshot is from Wi-Fi NVR. If you use a PoE NVR, the steps are exactly the same as Wi-Fi NVR.

2. Click “Sync”. If the time synchronization is successful, it means the Internet on NVR is all good. Please go to Step 2 directly to check another reason.

Time Sychronizing

3. If time synchronization fails, please check the network connection between the NVR and router.

Step 2. Add the NVR to your phone or PC via UID. If login fails, please check the Internet connection of your phone or PC. If the Internet is fine, please try another phone or PC.

If you experience any problems, please contact us for further support.

Applies to:
All Reolink NVRs

in NVR