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  • Troubleshooting – Network of Reolink Wireless IP Camera frequently Drops off

Troubleshooting – Network of Reolink Wireless IP Camera frequently Drops off

The Reolink wireless IP cameras are the first dual-mode Wi-Fi security cameras in the world, with 2.4G band and 5.8G band available, and 2T2R MIMO antennas. Normally they have strong signals when connecting via Wi-Fi. If your wireless IP camera frequently drops connection, you may follow the below steps to determine the cause of the problem.

Please make sure you have updated the firmware to the latest version. Usually most known bugs are fixed in the latest update.

The following are the main causes and the solutions to fix the network dropping.

Cause 1: the antennas of the IP camera are loose.
Solution: Try to fit it manually or re-install.

Cause 2: the IP camera is too far away from the router.
Solution: the distance between the router and IP camera is a big factor that affects the network signal. IP camera loses connection when the signal is week. (Please note that the IP camera usually needs a stronger Wi-Fi signal than laptops or cellphones.) Check the Wi-Fi signal bar in Reolink client to see if the signal is strong or not. (Go to Device Settings >> Wifi Settings to check the Wi-Fi signal.

Wi-Fi Signal Bar

If the Wi-Fi signal is less than one bar, it means your IP camera is too far away from the router or there might be too many barriers (such as walls) between the two. Try to get the router closer to the camera or use a signal amplifier to improve the signal.

Cause 3: the interference between the routers in the same channel weakens the signal.
Solution: the Wi-Fi signal of the router will be weaken if there are many routers near your place using the same channel. Try changing the channel of the router. Please refer to your router supplier’s website for the steps of changing the channel.

The following stats show the common channels’ frequency. (For reference only, please refer to the official website of the router if you are looking for the official stats.)

Channel 01 : 2.412 GHz
Channel 02 : 2.417 GHz
Channel 03 : 2.422 GHz
Channel 04 : 2.427 GHz
Channel 05 : 2.432 GHz
Channel 06 : 2.437 GHz
Channel 07 : 2.442 GHz
Channel 08 : 2.447 GHz
Channel 09 : 2.452 GHz
Channel 10 : 2.457 GHz
Channel 11 : 2.462 GHz
Channel 36 : 5.18 GHz
Channel 40 : 5.2 GHz
Channel 44 : 5.22 GHz
Channel 48 : 5.24 GHz
Channel 52 : 5.26 GHz
Channel 56 : 5.28 GHz
Channel 60 : 5.3 GHz
Channel 64 : 5.32 GHz
Channel 100 : 5.5 GHz
Channel 104 : 5.52 GHz
Channel 108 : 5.54 GHz
Channel 112 : 5.56 GHz
Channel 116 : 5.58 GHz
Channel 120 : 5.6 GHz
Channel 124 : 5.62 GHz
Channel 128 : 5.64 GHz
Channel 132 : 5.66 GHz
Channel 136 : 5.68 GHz
Channel 140 : 5.7 GHz
Channel 144 : 5.72 GHz
Channel 149 : 5.745 GHz

 

If you experience any problems, please contact us for further support.

Applies to:

All Reolink cameras except Keen

in IP Camera