How to Avoid Losing Wi-Fi Connection When Changing a Router or Router Wi-Fi Password
After configuring the camera and mounting it to the wall, if you want to change the router’s SSID or password, or have to change to a new router, camera will get disconnected if it does not match the new SSID/password, to avoid this situation, please follow this article to proceed.
Step 1. Change the SSID and password on the camera to the new parameters before you change it on the router.
1. Launch the Reolink client software on your computer and login to the camera.
2. Click on “Device Settings”.
3. Click on “WiFi Settings” under “Network“.
4. Manually type in the new SSID and password in the “SSID” and “Password” field, clock “OK” to save the settings.
Note: We strongly suggest you to copy the new SSID and password value as a note to avoid any error that might be caused by inputting manually.
You only have ONE CHANCE to input the right SSID and password or you will have to connect the IP camera with the router via cable to connect them again.
If you have done setting up the new SSID and password, the IP camera will fail to connect to the router, which is normal as it doesn’t fit the current router settings. (The settings will fit after you set the corresponding settings to the router).
Step 2. Login to the web interface of your router, go to Wi-Fi settings and change the router’s SSID and password to what you just set in the IP camera.
The camera shall reconnect to the router soon after you successfully set the new settings for the router.
If you have already got the new router(new password) set up and the camera is disconnected, please follow the steps below:
Step 1. Please login to the web interface of the router, go to Wi-Fi settings, change the SSID and password to the old parameters which is the same on the camera.
Step 2. Wait for a moment, the camera will reconnect to the router. If you need to change the password again, please follow the steps above in this article.
If you experience any problems, please contact us for further support.
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